Jays Air-Conditioning
Installs others won't attempt — and customers consistently note the team leaves no trace behind.
Five reviews specifically describe being stood up or unable to reach anyone after booking, which is a pattern worth taking seriously rather than writing off as isolated noise. The recent half of reviews averages lower than the earlier half, suggesting the reliability issues aren't entirely in the past. That said, the customers who did get Jay or his team on-site are consistently positive about the quality and price of the work. The practical move: confirm your booking via text the day before, get a written appointment time, and have a backup contact method ready — the businesses that work best for you here are those that show up when scheduled.
Their work
What it's like working with them
Based on a sample of Google reviews (21 total)
“not a spot of any mess that they had even been there”
“heaps cheaper then any other quotes”
What they help with
Based on what their customers hired them for
How they stack up
Context from 459 air conditionings in Mackay
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Jays Air-Conditioning
Jay runs a sole-trader air conditioning business out of Paget that covers the full residential cycle — supply and install of new split systems, multi-unit replacements, and air conditioner cleaning and servicing. One standout pattern across reviews: Jay has completed installs that other operators turned away, including a job where a customer noted competitors said the work 'couldn't be done.' For new unit installations, reviewers highlight Mitsubishi Heavy Industries as a brand Jay works with and stocks options across different price points, giving customers a genuine choice rather than a one-size quote. Cleanup after jobs is mentioned repeatedly and unprompted — multiple customers noted furniture was moved and replaced, old units were taken away, and no mess was left behind. Chris is named by one customer as a key team member who handled the physical install work with care, while Manav is called out specifically for air conditioner cleaning quality. Jay's responsiveness at quoting stage — including availability over the Christmas period — makes him a practical option for homeowners who need to move quickly on a broken or aging unit.
Best for: residential split system replacements where multiple units need swapping out, installations that other operators have declined, and air conditioner deep-cleaning jobs where mess-free service matters.
Location
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Claim This Profile — Free →Common questions about Jays Air-Conditioning
What types of air conditioning work does Jays Air-Conditioning handle?+
Jay's business covers new split system supply and installation, replacement of existing units, and air conditioner cleaning and servicing. Reviews mention multi-unit residential jobs — one customer had six units cleaned, another had three old units removed and replaced with new Mitsubishi Heavy Industries models. There's also evidence of fault diagnosis, including a callout over the Christmas period to diagnose a non-working unit. If you have an unusual install situation, it's worth asking Jay directly — at least one reviewer noted he completed a job others said couldn't be done.
How quickly can Jays Air-Conditioning turn around a quote and installation?+
Multiple customers describe receiving a quote very quickly after making contact, with installation completed within a week of accepting. Jay has also been praised for availability during holiday periods when other operators are unavailable. That said, scheduling reliability has been flagged in a portion of reviews, so it's worth confirming your booking in writing and checking in the day before your appointment.
Who does the installation work — is it just Jay, or does he have a team?+
Jay operates as a sole trader but works with additional team members on jobs. Chris is named by one customer as the lead installer on their job, praised for taking extra care during the work. Manav is called out specifically for air conditioner cleaning quality. Jay himself appears to handle quoting and coordination, and is mentioned in most positive reviews as the primary contact.
What do customers say about pricing?+
Pricing comes up positively in several reviews — one customer described the cost as 'heaps cheaper than any other quotes' and another praised 'excellent value.' A review mentioning the pricing of a 3-unit Mitsubishi Heavy Industries install describes it as competitive. One 1-star review mentions the final cost didn't match the original quote, so it's worth getting your quote in writing and clarifying what's included before work starts.
Is Jays Air-Conditioning reliable about showing up on time?+
This is genuinely mixed based on the 21 reviews available. Around half the reviews specifically praise punctuality and professionalism on the day. However, five reviews describe being stood up without prior notice or being unable to reach anyone to reschedule. The pattern is real enough to flag. A practical step is to confirm your booking via text or message the evening before, and keep a record of the agreed time in writing so there's no ambiguity.