Michael DePinto Airconditioning & Refrigeration
Michael personally phones customers to sort out miscommunications — an unusual touch for a trade business.
The clearest positive signal is Michael's direct involvement: customers praise him for honest quotes, no-pressure advice, and personally phoning to clear up misunderstandings. That said, two of the five reviews describe serious installation problems — damaged equipment, leaking fittings, and no meaningful follow-up despite repeated contact — which is a proportion worth taking seriously given how few reviews there are. Before booking, ask specifically how they handle post-installation issues and who your point of contact is if something needs rectifying after the job.
Their work
What it's like working with them
Based on a sample of Google reviews (5 total)
“Cleaned up after the job was done too”
“multiple requests for solution ignored”
What they help with
Based on what their customers hired them for
How they stack up
Context from 459 air conditionings in Mackay
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Michael DePinto Airconditioning & Refrigeration
Michael DePinto personally follows up when things go wrong — one customer noted that after a miscommunication about a brand they don't work with, Michael called himself to explain the situation, which is unusual for a trade business of any size. The business covers both air conditioning and refrigeration work, suggesting a commercial and light-industrial capability beyond typical residential split system installers. On the residential side, they supply and install split systems, with Michael documented as presenting multiple product options and explaining the trade-offs without pressure — useful for homeowners unsure what size or brand to go with. The installation crew handles cleanup after the job, which reviewers noted specifically. However, the review pool is small enough that it includes one detailed account of installation problems — damaged units, leaking connections, and poor follow-up — that hasn't been corroborated or refuted at scale. With roughly 26 years of operation and GST registration, this is an established commercial entity, not a sole trader running jobs on the side, but the thin review record means homeowners can't draw firm conclusions about consistency.
Best for: homeowners wanting a no-pressure split system quote with multiple product options explained clearly, and customers who value direct owner involvement in the quoting process.
Location
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Claim This Profile — Free →Common questions about Michael DePinto Airconditioning & Refrigeration
Does Michael DePinto supply the air conditioning unit, or do I need to buy it myself?+
Based on reviews, the business supplies units as part of their standard service — one customer received multiple product options at the quoting stage. Importantly, at least one review indicates they declined a job where the customer had already purchased their own split system independently, citing issues with that specific brand. If you've already bought a unit, call ahead to confirm whether they'll install it before booking a quote.
What brands or types of air conditioning does Michael DePinto work with?+
Reviews don't name specific brands they stock or install, but one account confirms they will decline jobs involving brands outside their range — and that Michael called the customer personally to explain why. This suggests they have a defined product set rather than installing anything. Contact them directly to confirm compatibility before committing to a particular brand or model.
Do they handle refrigeration work as well as air conditioning?+
Yes — the business name explicitly includes refrigeration, and the Google business category covers both. This suggests capability beyond residential cooling, potentially including commercial cool rooms or display refrigeration. Reviews don't go into detail about refrigeration-specific jobs, so if you have a commercial refrigeration need, ask directly about their experience with your type of equipment.
What areas does Michael DePinto Air Conditioning & Refrigeration service?+
The business is based in North Mackay, QLD. Reviews don't mention specific outer suburbs or regional areas they cover, so it's worth confirming your location is within their service range when you call — particularly if you're outside central Mackay.
How does Michael DePinto handle problems after a job is completed?+
This is the area where the review record is most mixed. Two customers reported significant difficulty getting responses after installation issues arose — one described nine months of unresolved problems. On the other hand, Michael is noted for personally calling customers when communication breaks down. Before booking, it's worth asking upfront how warranty claims or post-installation faults are handled, and who your direct contact is if you need to follow up.