Andergrove Appliance Service
Repair-first philosophy noted by customers — worth visiting in person rather than calling.
The single most consistent pattern across those 5 reviews is difficulty reaching the business by phone: four out of five customers mention unanswered calls or delayed callbacks, so if you need a quick response, plan to visit in person during morning hours rather than leaving a voicemail. The one genuinely encouraging data point is that the repairer has a documented preference for fixing over replacing, which can save money if you get through the door.
Their work
What it's like working with them
Based on a sample of Google reviews (5 total)
“Repairer will fix before replacing”
What they help with
Based on what their customers hired them for
How they stack up
Context from 282 appliance repairs in Mackay
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Andergrove Appliance Service
Andergrove Appliance Service takes a repair-first approach to appliance work — one reviewer specifically noted the technician will fix before replacing, which sets them apart from services that default to recommending new units. The business appears to operate on limited hours, with at least one customer noting it's often only open in the mornings, and that walking in to discuss your job directly tends to work better than leaving a phone message. No individual technicians are named in reviews, so it's not possible to map specific skills to specific people. Based on the available feedback, the business is best suited to homeowners who can visit in person and aren't working against an urgent deadline — phone-based enquiries have consistently gone unanswered across multiple reviews. With roughly 26 years of operation, there's longevity here, though the review record is too thin to say much about how the service has evolved.
Best for: homeowners who can visit the shop in person, non-urgent appliance repairs where time pressure is low, and customers who want a repairer willing to fix rather than replace.
Location
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Claim This Profile — Free →Common questions about Andergrove Appliance Service
What's the best way to get in touch with Andergrove Appliance Service?+
Based on the available reviews, phoning and leaving a voicemail frequently doesn't result in a callback — four out of five reviewers mention this as a problem. One customer who did have a positive experience specifically recommended visiting in person to discuss your job. The business appears to operate morning hours, so calling or dropping in early in the day is your best bet. Confirm current opening hours before you make the trip.
Does Andergrove Appliance Service try to repair appliances or just recommend replacements?+
One reviewer specifically called out that the repairer will fix before replacing, which suggests a repair-first philosophy rather than steering customers toward new units. This could make them a worthwhile option if you have an older appliance you'd like to save rather than replace. That said, this comes from a single review in a small pool of five, so it's worth confirming this approach when you speak with them. Ask upfront what the repair versus replace recommendation would be for your specific appliance and fault.
What types of appliances does Andergrove Appliance Service work on?+
The business is listed under appliance repair and is based in North Mackay, QLD, but the reviews don't specify which appliance brands or types they service. Given their category and 26 years of operation, it's reasonable to expect coverage of common household appliances like washing machines, dryers, fridges, and ovens. However, the review sample doesn't confirm specialisation in any particular appliance type. It's worth calling ahead — or visiting in person — to check whether they service your specific brand and model.
Is Andergrove Appliance Service suitable for urgent appliance repairs?+
Based on the reviews available, this business is not well-suited to urgent jobs. The pattern of unanswered phones and delayed callbacks — mentioned by four of five reviewers — suggests response times can be slow. One customer noted they didn't hear back for a couple of days after leaving a message. If your appliance failure is time-sensitive, you may need to consider an alternative provider or plan to visit the business in person during morning hours to get a quicker response.
How long has Andergrove Appliance Service been operating?+
The business has been active for approximately 26 years and is registered as a GST-registered company, which indicates a degree of operational longevity in the Mackay area. However, the Google review record only spans from 2018 to early 2022, so there's limited public feedback to assess how their service quality has changed over that period. Five reviews across roughly four years is a thin record for a business of this age. If longevity matters to you as a trust signal, it's worth asking them directly about their experience with your specific type of appliance.