NQ Appliance Spares - Doug Smith Spares
Customers drive two hours for their parts — and leave with exactly the right component.
Customers who get through to the right person tend to come away satisfied, and the parts accuracy rate in reviews is notably high. That said, four reviews flag real service inconsistency: unreturned calls, extended hold times, and at least one order that was deleted after a miscommunication — so your experience may depend on who picks up and on which day. If you're placing an order for a hard-to-find part, it's worth confirming order status directly with Brent or Julie rather than assuming no news is good news.
Their work
What it's like working with them
Based on a sample of Google reviews (26 total)
“they were exactly right”
“priced better than online shops for parts”
What they help with
Based on what their customers hired them for
How they stack up
Context from 282 appliance repairs in Mackay
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About NQ Appliance Spares - Doug Smith Spares
Specialising in appliance spare parts and repairs, this Mackay store serves DIY homeowners and tradespeople sourcing components for brands including Bosch, Fisher & Paykel, and Simpson — often saving customers the cost of a full appliance replacement. Brent is the name that appears most frequently in reviews, praised specifically for quick quoting, parts sourcing, and stepping in to resolve order issues when things go sideways. Julie handles online and phone inquiries and draws consistent praise for same-day responses and genuine product knowledge — two things that are genuinely rare in parts supply. Patty is credited with going the extra mile on manufacturer-specific sourcing, particularly for Bosch replacement parts. The store draws customers from well outside Mackay itself — at least one reviewer drove a two-hour round trip to collect parts, which points to a parts range that's hard to find locally elsewhere in the region. They operate both a walk-in counter and a web inquiry channel, making them practical for both local pickups and remote orders across North Queensland.
Best for: sourcing hard-to-find appliance parts for brands like Bosch and Fisher & Paykel, DIY repairs on washing machines and dishwashers, and North Queensland homeowners who need parts unavailable locally closer to home.
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Claim This Profile — Free →Common questions about NQ Appliance Spares - Doug Smith Spares
What appliance brands does NQ Appliance Spares stock parts for?+
Reviews mention successful parts sourcing for Bosch, Fisher & Paykel, and Simpson appliances. Staff — particularly Patty — have been credited with going beyond standard stock to source manufacturer-specific components. If your appliance brand isn't listed, it's worth contacting them directly, as they appear to source parts on order from interstate suppliers including Melbourne. Online inquiries via their website are reported to receive same-day responses.
Can I contact NQ Appliance Spares online, or do I need to call or visit in person?+
They operate both a walk-in counter in Mackay and an online inquiry channel through their website. Several reviewers specifically praised the website inquiry route, with Julie noted for responding promptly and knowledgeably via that channel. Given that some customers have reported difficulty getting through by phone, using the website form may be a more reliable first contact option. In-store service is also available, though counter wait times have been flagged by a small number of reviewers.
How far do customers travel to use this store?+
At least one reviewer mentioned driving a two-hour round trip to collect the correct parts from the Mackay store — suggesting their range or parts availability is difficult to match locally in the region. This makes them a practical option for North Queensland homeowners who can't easily source specific appliance components nearby. If you're travelling from outside Mackay, it's worth calling ahead to confirm parts availability or placing an inquiry through their website before making the trip.
Who should I ask for when I contact NQ Appliance Spares?+
Brent is most frequently mentioned in reviews for parts quoting, sourcing, and resolving order issues — he's a good first point of contact for complex or multi-part orders. Julie handles online and phone inquiries and is praised for efficiency and product knowledge. Patty has been specifically credited with sourcing Bosch replacement parts beyond standard stock. Asking for one of these staff members by name may improve your experience based on what reviewers report.
What do customers say about pricing at NQ Appliance Spares?+
Pricing feedback is positive in the reviews we analysed, with at least two customers noting the store was competitive with or cheaper than online retailers for the same parts. One reviewer highlighted that a $50 dishwasher part saved them the cost of a full appliance replacement — suggesting the store is worth checking before writing off a broken appliance entirely. Detailed pricing isn't available from reviews alone, so contacting them directly for a quote on specific parts is the best approach.