Steve Robertson Refrigeration
Customers keep calling Steve back — sometimes years later, for completely different appliances.
The standout practical detail is that he stocks parts on the van and carries an EFTPOS terminal, meaning jobs often get resolved in one visit without a follow-up bill-and-return cycle. The review pool is genuinely small, so there isn't enough data to draw firm conclusions about wait times, specialist appliance coverage, or how he handles complex or unusual faults — those are worth asking about directly before booking.
What it's like working with them
Based on a sample of Google reviews (8 total)
“Busy but absolutely well worth the wait”
What they help with
Based on what their customers hired them for
How they stack up
Context from 282 appliance repairs in Mackay
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Steve Robertson Refrigeration
Steve Robertson is a sole-trader refrigeration and appliance repair technician operating out of Andergrove, with around six years in business serving the Mackay region. What sets him apart from larger outfits is the depth of product knowledge reviewers keep circling back to — one customer nicknamed him 'The Fridge Whisperer,' noting he won't diagnose speculatively or run up a bill chasing the wrong fix. He carries common replacement parts on the van, which has allowed him to close out jobs in a single visit rather than leaving appliances down while parts are ordered. Steve handles the kind of work most homeowners dread — broken washing machines, fridge faults, and refrigeration repairs — and appears to focus on residential repair rather than commercial or new-install work, based on what customers describe. He accepts EFTPOS on-site, which reviewers have specifically called out as a practical convenience. Demand for his time runs high enough that wait times can stretch, but repeat customers across multiple reviews say the wait is consistently worth it.
Best for: residential fridge and washing machine repairs in the Mackay area, homeowners who want a technician who carries parts for same-day fixes, and customers willing to wait for a well-regarded sole trader rather than a larger multi-tech firm.
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Claim This Profile — Free →Common questions about Steve Robertson Refrigeration
What appliances does Steve Robertson repair?+
Reviews specifically mention washing machine and refrigerator repairs, and the business name points to refrigeration as a core specialty. Customers describe him as having deep product knowledge across the appliances he works on, suggesting he focuses on what he knows well rather than taking on every brand or type. If you have an unusual or older appliance, it's worth calling ahead to confirm he services it. Reviews don't mention dishwashers or dryers explicitly, so check directly for those.
Can Steve complete the repair in a single visit?+
At least two customers specifically mention same-day job completion, with one noting he had the required part already on the van. This is a genuine practical advantage — many appliance repairers need to order parts and return, leaving you without the appliance for days. It's not guaranteed for every fault or brand, so it's worth asking when you book whether the likely part is something he typically carries. He also has an EFTPOS machine on-board, so payment is handled on the day too.
How long does it typically take to get a booking with Steve?+
Multiple reviewers flag that Steve runs busy and wait times can stretch. One customer described him as 'busy but absolutely well worth the wait,' and the same theme appears in other reviews from repeat customers. If your appliance fault is urgent — a fridge fully down in summer, for example — it's worth calling early and flagging the urgency rather than assuming next-day availability. The review sample covers 2018–2020, so current lead times are best confirmed by phone.
What do customers say about Steve's pricing?+
Pricing comes up positively across several reviews, with customers noting he 'doesn't charge an arm and a leg' and describing his service as affordable. One reviewer also flagged a one-star experience with a comment about wasted money, though no detail was given — that's the only negative in the sample and doesn't point to a specific pricing issue. On balance, the majority of customers who mention cost describe it as reasonable for the work done. Asking for a call-out fee and estimated repair cost upfront is always sensible with any sole-trader.
Is Steve Robertson a good choice for someone who's used him before?+
Yes — repeat business is a recurring theme in reviews. At least three reviewers mention having called him back for different appliances or on separate occasions over multiple years, one describing a warranty repair five years earlier followed by a new call-out. That kind of repeat patronage from customers who had other options suggests genuine satisfaction rather than a one-off impression. If you've used him before and had a good experience, the review pattern suggests that experience is likely to hold.