Mackay Carpet Care & Restoration Services
Scott McFadzen's team handles everything from pet-stained lounge rooms to full post-cyclone mould remediation — with the same technicians, Declan and Nick, showing up by name across years of reviews.
Technicians Declan and Nick are named across multiple independent reviews tied to specific jobs, which is a reliable indicator of consistent staffing rather than rotating contractors. Pricing drew one isolated complaint about a $1,000 lounge clean, but no other reviewer echoed that concern — confirm the scope and quote upfront if budget is tight, particularly for multi-item or scotchgard jobs.
Their work
What it's like working with them
Based on a sample of Google reviews (89 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 334 carpet cleanings in Mackay
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Mackay Carpet Care & Restoration Services
Scott McFadzen leads this Mackay-based operation, which goes well beyond routine carpet cleaning into full remediation and restoration work — mould treatment, post-cyclone water damage recovery, biohazard cleanup, and insurance-grade large-loss projects. Multiple reviews identify individual technicians: Declan is praised for his attention to detail and standout customer manner across upholstery and stain removal jobs; Nick is flagged by repeat customers for his technical knowledge and experienced handling of rugs and recliners; Garry and Corbin are mentioned for smooth residential visits. The business serves both residential and commercial clients — a chiropractor clinic, a community club, and a biohazard cleaning company all appear as B2B customers — and handles delicate items like 120-year-old lounges, fine wool rugs, silk oriental pieces, and mattresses alongside standard carpet steam-cleaning. What distinguishes them from most carpet cleaners in the region is the remediation side: when Tropical Cyclone Debbie caused serious mould and water damage for one Cannonvale household, Scott brought in accredited hygienists from Melbourne, managed the full insurance process with Suncorp, and coordinated packing, storage, and floor replacement over a two-year recovery. Communication habits — returning calls, confirming arrival windows, matching invoices exactly to quotes — come up repeatedly and unprompted across very different types of jobs.
Best for: homeowners needing upholstery and carpet cleaned in a single visit, landlords managing end-of-lease or investment property cleans, and property owners dealing with mould, water damage, or cyclone aftermath requiring insurance-grade remediation.
Location
Is this your business?
Claim your free profile to take control, start receiving booking requests via SMS, and stand out from competitors.
Claim This Profile — Free →Common questions about Mackay Carpet Care & Restoration Services
Does Mackay Carpet Care handle jobs beyond standard carpet cleaning?+
Yes — and it's a meaningful part of what they do. Owner Scott McFadzen has managed full restoration projects including mould remediation after Tropical Cyclone Debbie, bringing in accredited hygienists from Melbourne and coordinating with insurers like Suncorp on large-loss claims. They've also carried out biohazard cleanup for a commercial client. If your job involves water damage, mould, or an insurance claim, it's worth calling to discuss scope directly rather than booking online.
Which technicians are likely to handle my job, and what are they known for?+
Reviews name several technicians. Declan is mentioned most frequently and praised specifically for his customer manner, attention to detail, and stain removal work. Nick appears across multiple repeat-customer reviews and is noted for technical knowledge on rugs and upholstered furniture. Garry and Corbin are also mentioned by name for residential visits. The consistency of these names across independent reviews suggests stable staffing rather than high turnover.
Do they clean furniture, rugs, and mattresses as well as carpets?+
Upholstery cleaning — lounges, recliners, sofas — comes up in roughly a third of the reviews we read, often alongside carpet jobs in the same visit. Mattresses, oriental and wool rugs, vinyl floors, and even commercial chairs and clinic seating are all mentioned. Several customers booked furniture cleaning first and then followed up with carpet appointments, so it's common to bundle multiple items into a single call-out.
What do customers say about pricing?+
Most reviewers describe pricing as reasonable or good value, and one customer specifically noted that the final invoice matched the quote exactly. One reviewer did flag a $1,000 charge for a single lounge clean with scotchgard protection as too high — no other reviewer echoed this complaint, but it's worth requesting a detailed quote upfront, particularly for multi-item or protection-treatment jobs, so you know what you're agreeing to before the team arrives.
How responsive are they for urgent or same-day jobs?+
Several reviews mention same-day or flexible scheduling, including one customer whose booking was adjusted around an early-morning car accident to still allow same-day service. The business serves Mackay and surrounds, and its biohazard and restoration work suggests capacity for urgent callouts beyond normal business hours. Reviews don't specify a formal emergency line, so call directly to check availability if your job is time-sensitive.