Tailored Services
Jason is called out by name for arriving on time and exceeding his quoted scope on driveway and carpet jobs.
That said, every one of the 12 reviews we analysed is five stars, and the most decision-relevant detail for a homeowner is this: Jason, who handles residential field work, is specifically praised for showing up exactly when he said he would and doing more than the quoted scope — the two things most likely to go wrong with a one-off tradie job. Haley's name appears repeatedly in commercial accounts as the person who follows up to make sure clients are satisfied, which points to an owner-operator setup where accountability isn't delegated away. If you're considering them for a residential carpet or tile clean, it's worth asking upfront which technician will be attending and whether they have current availability — with a small team, scheduling windows may be tighter than a larger operator.
Their work
What it's like working with them
Based on a sample of Google reviews (15 total)
“he went over and beyond what he quoted on”
“my tiles look brand new again”
“love that they are fast responding”
What they help with
Based on what their customers hired them for
How they stack up
Context from 334 carpet cleanings in Mackay
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Tailored Services
Tailored Services is led by Haley, who runs the day-to-day operations and is specifically named by commercial clients for follow-up communication and keeping accounts on track — the kind of detail that matters when you're managing an ongoing cleaning contract. Jason handles on-site field work including carpet cleaning and pressure washing, and he's called out by name for punctuality and going beyond what was quoted, which suggests he's the person most homeowners will deal with on the day. The business straddles both residential and commercial work: carpets, bathrooms, tiles, driveways, and office cleaning all appear in customer accounts, so they're not a single-service operator. Their commercial clients seem to be their bread and butter — several reviews come from businesses that switched to Tailored after experiencing their work firsthand — but residential jobs like carpet cleans and bathroom refreshes are clearly in their wheelhouse too. If you're a homeowner wanting a one-off carpet or tile clean rather than an ongoing contract, the reviews suggest that's a job they'll take and do thoroughly.
Best for: residential carpet and tile cleans needing a reliable one-off visit, commercial businesses seeking ongoing office cleaning contracts, and driveway or exterior pressure washing in the Mackay area.
Location
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Claim This Profile — Free →Common questions about Tailored Services
Does Tailored Services do residential jobs or are they mainly commercial?+
They do both. Several reviews describe residential carpet cleans, bathroom and tile refreshes, and driveway pressure washing. Their commercial client base appears to be their primary focus — multiple reviews come from businesses on ongoing contracts — but homeowners with one-off cleaning jobs clearly get taken care of. If you're after a single residential visit rather than a contract, it's worth confirming availability directly.
Who will actually show up to do the work?+
Based on reviews, Jason handles field work including carpet cleaning and pressure washing, and he's specifically praised by a customer named Raymond Ryan for arriving exactly on time and doing more than the quoted scope. Haley appears to manage accounts and client follow-up. With a small team, it's worth confirming who'll attend your job when you book.
What do customers say about Tailored Services' reliability?+
Punctuality and follow-through come up directly in the reviews — one customer called out Jason for arriving at the exact time he committed to, and Haley is mentioned for following up after jobs to check clients are happy. Reviews don't raise any concerns about no-shows or missed appointments, though the total review count is small so there's limited data to draw from.
Do they offer carpet cleaning as a standalone service?+
Yes — at least two reviews specifically mention residential carpet cleaning as a standalone job, with one customer saying they were 'very happy with the service provided' and will use them again. Tile and grout cleaning also appears as a standalone service in reviews. Contact them directly to confirm pricing and scheduling for a one-off residential clean.
Is Tailored Services suited to businesses looking for ongoing cleaning contracts?+
This appears to be a genuine strength. Multiple reviews come from commercial clients on ongoing arrangements, and one reviewer was so impressed they convinced a new employer to switch to Tailored Services. Haley is named specifically for professional communication and account follow-up, which matters when you're managing a recurring service relationship. Reviews don't mention pricing specifics, so you'd need to get a quote for your premises.