True Fix Electrical - Your BEST choice Electricians in Mackay
The electrician multiple Mackay customers say was the only one who actually called them back.
That alone explains why the review pool skews heavily positive for a sole trader with a relatively modest total review count. Ben handles the work personally on every job mentioned, so you're not booking a company and hoping for a competent subcontractor; if he's available, he's the one turning up. The most common job type in the reviews is hot water element replacement, and he repeatedly arrives with parts already on hand — that's worth noting if your issue is something more unusual, since stock-carrying naturally favours common fault types. With only 19 total reviews across roughly 11 years of operation, this is a small data set by platform standards, but the sample is remarkably consistent — worth a direct call to confirm availability and whether your specific job falls within his wheelhouse.
Their work
What it's like working with them
Based on a sample of Google reviews (19 total)
“explained what the problem was and what he was doing”
What they help with
Based on what their customers hired them for
How they stack up
Context from 415 electricians in Mackay
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About True Fix Electrical - Your BEST choice Electricians in Mackay
Ben is the sole operator behind True Fix Electrical, and his name appears in nearly every review — making this a genuinely owner-operated trade where the person you call is the person who shows up. Reviews suggest Ben specialises heavily in hot water system repairs, particularly element replacements, and consistently arrives with the right parts on hand, meaning most jobs wrap up in under an hour without a return visit. Beyond hot water, customers have called him for smoke alarm installations, ceiling fan replacements, power point upgrades, and general fault-finding — pointing to a broad residential maintenance focus rather than new builds or large commercial work. What separates him from larger outfits, based on the pattern across reviews, is responsiveness: multiple customers mention he was the only electrician to return their call, and several note same-day or next-morning arrivals. Ben is known for walking customers through exactly what failed and why before he leaves, which is especially useful for hot water faults that can be confusing to diagnose. If you're a homeowner in the Mackay region dealing with an urgent residential electrical problem and have had trouble getting a tradie to pick up the phone, this is likely the right call.
Best for: urgent hot water system repairs in Mackay homes, residential electrical fault-finding when other electricians aren't returning calls, and small to mid-sized jobs like smoke alarm installs and ceiling fan replacements where you want to deal directly with the person doing the work.
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Claim This Profile — Free →Common questions about True Fix Electrical - Your BEST choice Electricians in Mackay
Does True Fix Electrical handle emergency or urgent callouts?+
Reviews suggest Ben responds quickly to urgent jobs — multiple customers mention same-day or next-morning arrivals, and at least one review specifically notes he came out when no one else would. He appears to operate without a large booking queue, which may give him more flexibility than larger firms. That said, availability will vary, so it's worth calling directly to confirm he can get to you quickly for time-sensitive work. His responsiveness to phone calls is a consistent theme in the reviews, with several customers noting he was the only electrician who actually called back.
What types of electrical work does Ben most commonly do?+
Hot water system repairs — particularly heating element replacements — are the most frequently mentioned job type across the reviews. Customers have also used him for smoke alarm installations, ceiling fan replacements, power point upgrades, and general residential fault diagnosis. The pattern across reviews points clearly toward residential maintenance and repair work rather than large-scale commercial jobs or new construction. If you have a specific or unusual job type in mind, it's worth confirming with Ben directly before booking.
What do customers say about pricing?+
Several reviews describe True Fix Electrical as reasonably priced or good value, and one customer specifically mentions a 'great price' on a smoke alarm quote. No reviews mention unexpected charges or pricing disputes. Because Ben operates as a sole trader without the overhead of a larger company, his rates appear competitive for the Mackay area — but reviews don't provide specific dollar figures, so you'd need to request a quote directly for your job.
Will I deal with Ben directly, or could someone else show up?+
Based on the reviews, Ben is the sole operator — every review that names a technician mentions Ben specifically, and no other team members are referenced anywhere in the sample. This means you're booking the owner directly, and he's the one who will attend your job. For homeowners who prefer continuity and accountability in a tradie relationship, that's a genuine advantage over businesses that dispatch different workers. It also means availability is tied to one person's schedule, so booking ahead is sensible for non-urgent work.
Does True Fix Electrical service areas outside Paget?+
The business is based in Paget and operates across the Mackay region, but reviews don't specify exact service boundaries. Given Ben is a sole trader, his travel radius is likely practical rather than unlimited. If you're outside central Mackay — in a regional area or a significant distance from Paget — it's worth confirming your location is workable before booking. Reviews don't mention any travel surcharges, but that's also worth clarifying directly.