City Gates and Fencing
David's custom gate builds arrive pre-packaged with every fitting — no hardware runs required.
When jobs are completed, customers describe strong results: a big turn-key fence build that 'transformed' a property, custom gates from David arriving with every fitting pre-packaged, and friendly aluminium counter service. The recurring problem, mentioned in roughly half the sample reviews, is the quoting process — multiple customers report waiting several weeks, chasing with calls and emails, receiving false assurance about timelines, and then hearing nothing. This isn't a one-off; it's the clearest pattern in the data. The practical takeaway: if you're considering City Gates and Fencing, get your quote commitment in writing upfront, confirm the full scope of inclusions (particularly demolition and removal of existing fencing), and set a clear follow-up date before you leave the office.
Their work
What it's like working with them
Based on a sample of Google reviews (28 total)
“friendly staff helped with all aluminium inquiries”
What they help with
Based on what their customers hired them for
How they stack up
Context from 354 fencings in Mackay
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About City Gates and Fencing
David at City Gates and Fencing handles custom gate fabrication and design, with at least one customer noting he had every nut, bolt, washer and cap pre-packaged and ready for installation — the kind of preparation that saves homeowners a return trip. The business covers turn-key fence and gate builds where they manage the full job from start to finish, including aluminium products, powder coating, and bespoke fabrication work for residential properties in the Mackay region. They've been operating in Mackay for around 21 years, originally under Pete and Jo's ownership, though the business changed hands at some point and long-term locals have noted the transition. Where they shine, reviews suggest, is on larger or more involved fencing projects where the finished result — including the visual transformation of a property — is what matters most. Aluminium inquiries and custom metalwork appear to be a genuine specialty, separate from standard paling or pool fencing, making them worth contacting for non-standard or fabricated gate work specifically.
Best for: custom gate fabrication and design, larger turn-key residential fencing projects, and aluminium fencing or product inquiries in the Mackay area.
Location
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Claim This Profile — Free →Common questions about City Gates and Fencing
Does City Gates and Fencing handle the full job, including removing old fencing?+
This is worth confirming carefully before you sign anything. At least two reviewed customers reported being told verbally that old fence and gate removal was included, only to find the written quote stated the opposite. The business does offer turn-key projects — one customer said they 'didn't have to do a thing' — but scope inclusions appear to vary by job. Always get demolition and removal explicitly listed in your written quote before work begins.
What does David at City Gates and Fencing specialise in?+
David is mentioned specifically for custom gate design and fabrication. One customer praised him for delivering a complete, well-organised package with every nut, bolt, washer and cap included — meaning installation was straightforward without needing extra trips for hardware. If you have a custom or non-standard gate project, David appears to be the person to ask for.
How long does it take to get a quote from City Gates and Fencing?+
Based on the reviews we analysed, this is the area most likely to cause frustration. Multiple customers reported waiting two to five weeks for quotes after an initial consultation, having to make repeated follow-up calls, and still not receiving anything. If you're working to a timeline, make sure you get a specific date for quote delivery and a name to follow up with — and set a reminder to chase it. A few customers had no issues at all, so experiences appear to vary.
Does City Gates and Fencing supply aluminium products directly?+
Yes — aluminium fencing, gates and related products appear to be a core part of what they do. At least one customer visited specifically for aluminium inquiries and found staff helpful and knowledgeable. Reviews don't go into detail on specific product ranges or pricing, so it's worth calling ahead to confirm what's currently in stock or available to order.
What areas around Mackay does City Gates and Fencing service?+
The business is based in Mackay, QLD, and reviews reflect local residential customers in the Mackay region. Reviews don't specify outer suburbs or rural service boundaries, so if you're outside central Mackay, confirm coverage and any travel charges when you first make contact.