Horizon Projects Mackay
Kasey, Matty, and Damo named by multiple buyers for personal support from design day through to post-handover.
That said, 7 of those 8 are five-star, and the recurring thread across them is communication: multiple buyers say they were kept informed at every stage and told about delays immediately rather than left to chase. The one low-rated review raises concerns about pricing transparency and warranty follow-through on installed equipment, but with a single mention out of eight total it's impossible to call it a pattern — worth asking directly about itemised pricing and what warranty support looks like if something fails post-handover. Horizon also appears to operate as a full custom home builder rather than a kitchen renovation specialist, so if you need a standalone kitchen remodel, confirm with them whether that's within scope before going too far down the path.
Their work
What it's like working with them
Based on a sample of Google reviews (8 total)
“spent an entire day with me helping choose everything from the tiles and paint colours”
What they help with
Based on what their customers hired them for
How they stack up
Context from 294 kitchen renovations in Mackay
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Horizon Projects Mackay
Horizon Projects Mackay operates primarily as a custom home builder, with kitchen and bathroom selections forming a core part of their design-and-build process rather than standalone renovation work — worth confirming if you need a kitchen-only remodel. The selections process is a notable part of what they offer: team member Kasey is specifically praised for guiding first-home buyers through full-day design consultations covering tiles, paint colours, tapware, and finishes. On-site, Matty and Damo are the names that come up most in construction and handover — Matty is singled out for hands-on support during the build and for organising post-handover extras like turf and irrigation, while Damo is mentioned at the handover stage. Reviewers consistently note tidy job sites at every stage of the build, which observers driving through the Mackay region have specifically called out. The business includes solar panels and battery systems as part of at least some packages, which sets them apart from builders who treat energy systems as optional extras. They appear best suited to owner-occupiers building new homes who want a guided, communicative process from design through to handover — rather than homeowners seeking a contractor for a standalone kitchen renovation.
Best for: first-home buyers wanting a guided design-and-build experience, owner-occupiers seeking transparent build communication, and clients who value post-handover support for finishing touches like landscaping.
Location
Often needed together
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Claim This Profile — Free →Common questions about Horizon Projects Mackay
Does Horizon Projects Mackay do standalone kitchen renovations, or only full home builds?+
Based on the reviews available, Horizon's work appears to centre on full custom home builds, with kitchen selections forming part of a broader design-and-build process. The business is listed under Kitchen Renovation on this platform, but no reviewed customer mentions hiring them for a kitchen-only project. If you need a standalone kitchen remodel rather than a new build, it's worth calling them directly to confirm whether that's within their current scope before proceeding.
Who are the key people at Horizon Projects Mackay and what do they handle?+
Three team members come up by name across the reviews. Kasey is mentioned for leading the design selection process — one customer described spending a full day with her choosing tiles, paint colours, and tapware. Matty is praised for hands-on support during construction and for helping organise post-handover extras like turf and irrigation. Damo is specifically mentioned at the handover stage alongside Matty. Beyond those three, reviewers speak about the broader team positively without naming individuals.
How does Horizon Projects Mackay handle delays and communication during a build?+
Communication during the build is the most consistently praised aspect across reviews. Multiple customers note they were kept updated at each stage of construction and told about delays promptly rather than finding out after the fact. One reviewer specifically said: 'if there were any delays, I was informed straight away.' This suggests a proactive approach rather than leaving clients to follow up, though with only 8 total reviews it's worth asking them directly what their communication process looks like during your build.
What do customers say about pricing and value with Horizon Projects Mackay?+
Most reviewers describe the value as strong, with one noting that quality inclusions — Mitsubishi Heavy Industries air conditioning, large floor tiles, and a solar and battery system — came as standard and still looked and performed well nearly 12 months after handover. However, one reviewer raised concerns about pricing transparency and the absence of itemised component breakdowns. Given the small review base, it's worth asking Horizon for a detailed, itemised quote upfront and clarifying exactly what's included versus what attracts additional costs.
Does Horizon Projects Mackay include solar panels and battery systems in their builds?+
At least one reviewed build included a solar panel and battery storage system supplied by Horizon, and that customer reported meaningful savings on power bills across the first year. It's not clear from the available reviews whether this is standard across all builds or an optional inclusion. Ask Horizon directly whether solar and battery systems are part of their standard package or available as an add-on, and what brands or specifications they use.