Reed Plumbing Industries
Bruce personally takes on bath installs other plumbers turn away — and follows through after hours to finish the job.
The small review pool makes it hard to say much with confidence about pricing, wait times, or how the team handles high-demand periods, and one reviewer noted an unreturned voicemail, though that's a single mention and not a demonstrated pattern. If availability is critical to your timeline, it's worth calling directly rather than leaving a message, and asking upfront about scheduling.
Their work
What it's like working with them
Based on a sample of Google reviews (11 total)
“he came out that same afternoon”
“domestic, commercial and industrial projects sent their way”
What they help with
Based on what their customers hired them for
How they stack up
Context from 294 kitchen renovations in Mackay
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Reed Plumbing Industries
Bruce leads this Paget-based plumbing and renovation outfit, and reviews point to him being particularly good at the jobs other plumbers won't take on — notably bath installations that multiple tradespeople had turned down before homeowners called Reed. He's also backed by a teammate named Jo, with the pair drawing repeated praise for their persistence on complex or drawn-out problems, including a salon pedicure chair repair that stretched across multiple visits without any signs of frustration. The business operates across domestic, commercial, and industrial work, making them unusual in a category where most outfits stick to one lane — and a client explicitly singles out their efficiency across all three. Bruce has a track record of going beyond the scope of a job, pointing customers toward tilers and plasterers to complete what plumbing alone can't finish. With 13 years of operation and GST registration, this is a company-structured business rather than a sole trader — there's a staffed office handling initial contact, which reviewers say is responsive and helpful from the first call.
Best for: bath and shower installations other plumbers have refused, persistent repairs on complex commercial fixtures, and homeowners who need a plumber willing to coordinate with other trades to complete a full renovation.
Location
Often needed together
Is this your business?
Claim your free profile to take control, start receiving booking requests via SMS, and stand out from competitors.
Claim This Profile — Free →Common questions about Reed Plumbing Industries
Does Reed Plumbing Industries handle after-hours calls?+
At least one reviewer mentions calling Bruce after hours during an ongoing job and getting a response, suggesting the team is accessible outside standard business hours for active projects. Whether this extends to cold after-hours callouts from new customers isn't confirmed in the reviews. If you have an urgent or after-hours need, it's worth calling directly to ask — the office is noted as responsive during business hours.
Can Reed Plumbing handle jobs that other plumbers have turned down?+
This is where they appear to genuinely stand out. Multiple reviewers specifically mention contacting Reed after other plumbers declined their job — a bath installation being one clear example, where Bruce came out the same afternoon after others weren't interested. The team also persisted through a complex salon fixture repair across several visits. If you've had trouble getting another plumber to take on your job, this seems like a worthwhile call.
Do they work on commercial or industrial jobs, or just residential?+
Reviews and their Google business categories confirm they work across domestic, commercial, and industrial projects. One reviewer specifically praises their efficiency across all three types. Their Google categories include 'general contractor' alongside 'plumber', which aligns with a broader scope of work than a standard residential-only plumber.
Who are the key people at Reed Plumbing, and what are they known for?+
Bruce is the name that appears most prominently in reviews and seems to handle on-site work directly, including complex installs and after-hours availability. Jo is mentioned alongside Bruce in the context of a difficult commercial fixture repair, praised for patience and persistence over multiple visits. The office team also gets a specific mention for being helpful and proactive from the first point of contact.
What's the best way to get in touch with Reed Plumbing?+
The office is praised for responsiveness in reviews, so calling directly is likely your most reliable option. One reviewer noted leaving a voicemail that wasn't returned, so if you reach their voicemail, it may be worth following up with a second call or alternative contact method rather than waiting. Reviews don't mention an online booking system, so phone contact appears to be the primary channel.