Narellan Pools Mackay
Rob, Dave, and Paul are named individually across dozens of reviews — each for a different part of the process.
That kind of named-team consistency across a five-year review window suggests customers are dealing with the same core people rather than a revolving roster of contractors. One reviewer framed their choice starkly — they contacted every pool builder in Mackay and Narellan were the only ones who actually visited the site before quoting, which gives you a practical shortcut if you're comparing bids: ask any builder you're considering whether they'll come to your property before pricing the job. The single 3-star review in the sample appears to be a positive comment that was misfiled — it reads as praise — so there are no substantive negative patterns in these 28 reviews to flag.
Their work
What it's like working with them
Based on a sample of Google reviews (28 total)
“can't thank him enough for convincing us to go that way”
What they help with
Based on what their customers hired them for
How they stack up
Context from 309 pool builders in Mackay
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Narellan Pools Mackay
Rob leads the on-the-ground build operation and is the name that appears most often across reviews — customers specifically credit him with clear step-by-step explanations throughout the construction process, a willingness to field questions long after handover, and the kind of hands-on involvement that makes first-time pool owners feel confident. Dave (also referenced as Davin) handles the design and sales consultation side, visiting homes in person, measuring up, listening to what customers actually want, and providing transparent pricing with no hidden costs — a contrast several reviewers drew explicitly against other Mackay pool builders who quoted without even visiting the site. Paul rounds out the core client-facing team and is praised for being easy to talk to and genuinely helpful during the sales and planning phase. The company installs fibreglass pools across a range of styles, and a meaningful number of customers have opted for mineral and magnesium pools — Rob is noted for actively recommending the magnesium option and customers who took his advice have come back to say it made a difference. Build timelines mentioned in reviews run from four weeks to just under three months depending on scope, and the team is consistently noted for keeping customers informed at each stage rather than going quiet mid-project. Based on 28 reviews spanning around five years of trading, this franchise appears particularly well-suited to homeowners who want a new pool install and value being treated as a capable adult — several reviewers specifically mentioned feeling respected and not talked down to.
Best for: new fibreglass or mineral pool builds where you want a named builder managing the whole project, homeowners comparing multiple quotes who want someone to actually visit the site first, and customers who appreciate staying informed at every stage of a build rather than being left to chase updates.
Location
Often needed together
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Claim This Profile — Free →Common questions about Narellan Pools Mackay
Who are the main people I'll deal with at Narellan Pools Mackay?+
Reviews consistently name three people in distinct roles. Dave (sometimes Davin) handles in-person consultations, site visits, and quoting — customers specifically praise him for transparent pricing and no hidden costs. Paul is the other key sales and client-liaison contact, described as easy to talk to and genuinely helpful. Rob is the builder who manages the physical installation, keeps customers updated at each stage, and remains contactable for questions even after the job is finished.
How long does a pool build typically take with Narellan Pools Mackay?+
Several reviewers mention specific timeframes: one pool was completed in just over four weeks, another in five weeks, and a more complex project (which also involved removing an existing pool) came in under three months from first contact to completion. These are customer-reported figures rather than guaranteed timelines, so ask Rob or Dave for a current estimate based on your specific site and design — lead times can vary with scheduling and weather.
Do they install magnesium or mineral pools, and is it worth considering?+
Yes — magnesium and mineral pools appear in multiple reviews as options the team actively recommends. Rob in particular is credited with steering at least one sceptical customer toward a magnesium pool, and that customer later said the water quality felt noticeably different from any pool they'd swum in before. If you're undecided between a standard chlorine pool and a mineral system, it's worth asking Rob to walk you through the differences during your consultation.
Will they come to my property to quote, or do they quote remotely?+
Based on reviews, in-person site visits are standard practice here. One customer noted they contacted every pool builder in Mackay and Narellan were the only ones who actually came to the property, measured up, and asked what the customer wanted before providing a quote. Dave typically conducts the consultation visit. If you've received drive-by or plan-based quotes from other builders, this is a meaningful difference in how they approach the process.
Do they handle the removal of an existing pool before installing a new one?+
At least one reviewer specifically mentions Narellan Mackay removed their old pool before installing a new one, and described the whole process as smooth with great communication throughout — completed in five weeks. This isn't something every pool builder offers, so if you have an existing pool to demolish, it's worth confirming with the team directly that they can manage both the removal and the new build as a single project.