Poolside All Seasons Pools
Customers keep coming back after being told they don't need the chemicals other shops were selling them.
Named team members Lockie and Brent stand out for problem-solving: Lockie for identifying stains other shops missed, Brent for phone support that fixes pump issues without charging for a call-out. It's worth noting that two reviews describe ongoing pool management contracts that went badly — pools turning green repeatedly and a complaint about how feedback was handled — so if you're engaging them for a regular service agreement rather than retail advice or one-off repairs, it's reasonable to ask upfront how they handle it when things aren't going to plan.
Their work
What it's like working with them
Based on a sample of Google reviews (47 total)
“she wrote the instructions down and demonstrated those instructions”
What they help with
Based on what their customers hired them for
How they stack up
Context from 309 pool builders in Mackay
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Poolside All Seasons Pools
Poolside All Seasons Pools operates as both a retail pool shop and an on-site service provider, covering everything from routine monthly pool maintenance and water chemistry testing to equipment repairs — including pump servicing done while customers wait. Lockie is singled out by reviewers for diagnosing stubborn pool stains that other shops failed to fix, while Brent earns mentions for phone-based pump troubleshooting that resolves problems without a site visit. The in-store team, including Peta who also manages ongoing home service schedules, is repeatedly praised for writing down instructions and demonstrating filter operation rather than just selling products — a detail that sticks out across multiple reviews. The business appears to serve both Mackay-area locals and customers coming in from further afield, including places like Moranbah and Haliday Bay, suggesting they handle remote property pools others won't take on. They're particularly well suited to homeowners frustrated by pool shops pushing unnecessary chemicals — multiple customers specifically mention being told they already had enough salt or didn't need extra products, which is the kind of honest advice that drives long-term loyalty. As a GST-registered company active for around two years under this name, they carry the structure of an established trade business even if the branding is relatively recent.
Best for: homeowners wanting honest, no-upsell water chemistry advice, one-off pump and equipment repairs, and monthly pool maintenance across the Mackay and surrounding regional areas.
Location
Often needed together
Is this your business?
Claim your free profile to take control, start receiving booking requests via SMS, and stand out from competitors.
Claim This Profile — Free →Common questions about Poolside All Seasons Pools
What areas does Poolside All Seasons Pools service for on-site pool maintenance?+
Reviews mention on-site servicing across the Mackay region, with customers in Haliday Bay and Moranbah both getting help — one drove their pump in from Moranbah and had it repaired while they waited in-store. The business also receives customers visiting from further afield who stop in for advice. If you're outside central Mackay, it's worth calling ahead to confirm your suburb is covered for regular monthly visits.
What do customers say about pricing and whether they push unnecessary products?+
This is one of the most consistent threads in the 34 reviews we looked at — multiple customers specifically mention being told they didn't need chemicals or salt that other shops had been selling them. One reviewer recounts being advised their salt level was fine for two years, which turned out to be accurate. That said, two customers on ongoing service contracts had a different experience, so it may be more relevant for one-off visits and retail purchases than for managed contracts.
Can Poolside All Seasons Pools fix pool pumps and equipment, or are they mainly a retail shop?+
They do both. Reviewers mention getting pump repairs done in-store while they waited, and team member Brent is specifically mentioned for resolving a pump issue over the phone without needing a site visit. The business covers retail chemicals and supplies as well as hands-on equipment servicing, so it's worth calling to describe what's wrong before assuming you need to book a technician.
Who are the key staff, and what are they known for?+
Lockie is named by a reviewer for diagnosing a vinyl pool stain that had stumped other shops, solving it with a single affordable product. Brent gets a call-out for remote phone support on pump problems. Peta is mentioned in the context of managing home service bookings and in-store customer interaction. The broader team is consistently described as friendly and willing to explain rather than just sell.
Is Poolside All Seasons Pools suitable for setting up an ongoing pool maintenance contract?+
Many customers do use them for regular servicing — one reviewer mentions two years of ongoing pool and spa care without complaint, and another has been getting monthly service in Haliday Bay. However, two reviewers had negative experiences with managed contracts, including a pool repeatedly turning green and a difficult interaction when raising concerns. If you're considering a service contract, it's sensible to ask upfront what their process is for addressing performance issues before committing.