Mackay & Sons House Removals
Moves 30-tonne houses down narrow streets overnight — and takes on the jobs other removalists won't.
That said, a small number of reviews (3 of 50 sampled) raise concerns about post-delivery workmanship quality and contract terms that were non-negotiable even where errors were present — these aren't isolated venting, and they point to a meaningful gap between the planning experience and what happens if something goes wrong after delivery. If you're considering a full removal or relocation, it's worth asking Mackay & Sons directly how post-delivery issues are handled, what the dispute process looks like, and to clarify in writing whether plaster repairs and other inclusions are calculated from your site or from their depot.
Their work
What it's like working with them
Based on a sample of Google reviews (131 total)
“walked us through each step and kept us informed”
“executed with military precision”
What they help with
Based on what their customers hired them for
How they stack up
Context from 369 removalists in Mackay
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Mackay & Sons House Removals
Mackay & Sons operates across a genuinely unusual niche: full house removals, relocations, demolitions, and site clearing — including the kind of logistically complex jobs most operators won't touch, like navigating bridge weight restrictions into northern NSW, relocating a 12-metre catamaran, and moving a 30-tonne house down a narrow suburban street in 12 hours. The office team handles a lot of the heavy coordination work before anything moves: Dana, Teegan, and Sallie are repeatedly named for guiding buyers and sellers through council approvals, engineering contacts, and weekly progress updates, while Wayne leads on the sales and house-acquisition side. On-site, Jack is the project manager customers single out for deep knowledge on complex relocations and placements, and the crews are consistently praised for working with precision on delicate items while moving fast on the heavy lifting. They serve three distinct client types: homeowners buying a removal home to place on their own land, property owners selling or clearing a site ahead of a knockdown-rebuild, and those needing demolition-only or site-clearing services — and their office team is set up to guide first-timers through what is genuinely a multi-authority, multi-stage process. Their service footprint extends well beyond South East Queensland, with documented jobs into northern NSW, the Lockyer Valley, and Lismore flood-affected properties.
Best for: homeowners buying a removal home for placement on their own land, property owners clearing a site ahead of a knockdown-rebuild, and anyone with a complex or non-standard relocation that other operators have turned down.
Location
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Claim This Profile — Free →Common questions about Mackay & Sons House Removals
What kinds of jobs does Mackay & Sons take on beyond standard house removals?+
Reviews document a wide range of work beyond typical relocations: full demolitions, site clearances ahead of knockdown-rebuilds, lift-and-slide jobs, asbestos removal from Queenslanders, and even moving oversized non-residential loads like a 12-metre catamaran and a Land Cruiser. They've also completed moves requiring navigation around bridge weight restrictions and narrow dirt roads into northern NSW — jobs that other operators declined. If your project is unusual or logistically complex, it's worth calling them to see if it falls within their scope.
What areas does Mackay & Sons service?+
Based in Narangba in South East Queensland, but reviews confirm they operate across a much broader area — documented jobs include the Lockyer Valley, Ipswich, Kedron, and relocations into northern NSW and the Lismore region. They've also handled moves for flood-affected homeowners in Lismore. For jobs well outside South East Queensland, it's worth asking upfront about logistics costs and timelines, as bridge and road approvals can add complexity.
How does Mackay & Sons support first-time removal home buyers through the process?+
Multiple first-time buyers specifically say the office team was the main reason the process felt manageable. Staff members like Dana, Teegan, and Sallie are named for explaining each stage, providing weekly updates, answering emails promptly, and connecting customers with engineers and architects. The office also helps coordinate council approvals. First-timers consistently say they felt informed at every step, though a few customers noted that communication on post-delivery items (like form certifications from subcontractors) could lag — worth clarifying who owns each step at the start.
What do customers say about Mackay & Sons' pricing and contract terms?+
Most customers describe pricing as transparent and accurate to what was quoted, with no surprise costs during execution. However, a small number of reviews flagged the contract as one-sided, with one customer reporting that Mackay & Sons would not discuss or modify terms even where sentences were incomplete. One buyer also noted that plaster repair inclusions were calculated from the company's depot rather than the delivery site — a distinction not made clear verbally at time of sale. Before signing, it's worth asking specifically how inclusions are measured and what the process is if you need something clarified post-contract.
How do Mackay & Sons handle demolition jobs compared to removals?+
Demolition is a clearly established part of their work — reviews cover everything from single-home knockdowns in Brisbane suburbs to concrete house demolitions in tight residential streets. Customers praise the demolition crew for attention to detail, skilled heavy machinery operation, and leaving sites clean and ready for the next build phase. Staff member Sophie is named specifically for keeping demolition clients informed throughout the job. Pricing on demolition jobs is described as competitive, with one customer noting they were the cheapest quote while still delivering strong results.