PACK & SEND Mackay
Jenny personally fields the freight jobs other couriers turn away — including remote pickups, international returns, and fragile items most companies won't quote on.
That level of hands-on ownership is rare in a franchise model and accounts for why repeat customers mention her by name across years of different jobs. It's worth noting that the recent half of this sample shows more rating variation than the earlier half, with a handful of lower-rated reviews citing delayed quotes and pricing that shifted after initial estimates — not a dominant pattern across 250 reviews, but worth asking about turnaround times and getting your quote in writing before committing. For anything fragile, awkward to ship, or time-sensitive, ask for Jenny directly and describe your item and timeline upfront so she can flag any complications before you're committed.
Their work
What it's like working with them
Based on a sample of Google reviews (250 total)
“arranged to pick up my article from the airport the same morning I called”
What they help with
Based on what their customers hired them for
How they stack up
Context from 369 removalists in Mackay
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About PACK & SEND Mackay
Pack & Send Mackay operates as a full-service freight and packing specialist, handling everything from single fragile items to multi-box interstate relocations — including jobs other courier companies refuse or can't price without precise measurements. Jenny is the name that runs through the vast majority of reviews: she's known specifically for navigating the tricky stuff — lithium batteries, precious artworks, oversized car parts, legal documents to Scotland, parcels retrieved from international returns — and she's been praised for proactively reducing quotes when actual weights come in lower than estimated, which is unusual in freight. The team routinely serves customers who aren't physically in Mackay, coordinating pickups from Airlie Beach, Hamilton Island, Hayman Island, and Rockhampton without requiring the sender to be present. Beyond standard drop-and-send, they offer professional packing in-store and at pickup, which multiple reviewers credit with fragile items arriving undamaged after long interstate journeys. They also field emergency and same-day requests — several reviews describe Jenny turning around urgent jobs on Friday afternoons or at very short notice — making this a practical option for time-critical freight, not just planned moves. Pricing feedback consistently positions them below AusPost on reliability and often on cost, particularly for heavy or large packages where AusPost's dimensional weight pricing bites.
Best for: sending fragile or unusual items interstate that other couriers won't quote on, coordinating remote pickups from Airlie Beach or island locations without being present yourself, and time-critical freight when Australia Post has already let you down.
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Claim This Profile — Free →Common questions about PACK & SEND Mackay
Can Pack & Send Mackay pick up from locations outside Mackay, like Airlie Beach or Hamilton Island?+
Yes — multiple reviews confirm they coordinate pickups from Airlie Beach, Hamilton Island, Hayman Island, Rockhampton, and other regional locations without the sender needing to be present. Jenny in particular is mentioned for managing remote pickups end-to-end, including arranging collection from airports and off-site locations on short notice. This makes them a practical option for people managing freight from a distance. If you're not in Mackay yourself, describe your pickup situation clearly when you call so they can confirm logistics upfront.
What do customers say about pricing compared to Australia Post?+
Across the reviews we analysed, the consistent feedback is that Pack & Send Mackay is more cost-competitive than AusPost for heavy, large, or time-sensitive packages — particularly where AusPost's dimensional weight pricing pushes costs up. One reviewer noted Jenny proactively reduced their quote when actual weights came in lower than estimated, which is an unusual touch. A small number of recent reviews mention quotes that changed after the initial estimate, so it's worth getting your final quote confirmed in writing, especially for unusual items like lithium batteries that may attract special handling fees.
Can they handle fragile, high-value, or unusual items?+
This appears to be a genuine strength. Reviews specifically mention successful delivery of framed quilts, precious artworks, antique car door trims, iPads and documents, legal papers to Scotland, and a battery retrieved from international returns. Jenny is credited with knowing how to pack and route items that other couriers won't take on without precise specs. If you have something fragile or unusual, reviewers suggest calling directly and describing the item — Jenny will advise on packing approach and carrier options rather than giving a one-size-fits-all quote.
Do they offer same-day or urgent freight?+
Yes, and it comes up frequently in reviews. Several customers describe calling in a panic — one on a Friday afternoon after AusPost failed an express delivery — and having Jenny turn the job around within hours. One reviewer had a parcel picked up and dispatched within 10 minutes of arriving at the store. Same-day delivery from Airlie Beach to Mackay is also specifically mentioned. For urgent jobs, calling rather than emailing appears to be the faster path based on how reviewers describe their experiences.
Who is Jenny, and is she always available?+
Jenny appears to be the primary customer-facing staff member at the Mackay location and is named in well over half of the 50 reviews we reviewed — typically praised for follow-through, patience with complex jobs, and personal check-ins after delivery. One review does mention being served by a different staff member on a visit when Jenny wasn't available and found the experience notably less positive, so Jenny's involvement does seem to matter for the experience many customers are expecting. If consistency is important to you, it may be worth checking she's available when you plan to come in.