Advanced Alarms Mackay
Dianne's team talked at least one customer out of a cheaper DIY setup — and the customer is glad they listened.
That said, both reviewers mention the same things independently: clear guidance before the sale, warranty terms that held up against competitor quotes, and a team that's easy to reach after the job is done. Dianne is named directly by one customer as the reason they'd recommend the business, which suggests consistent ownership involvement at the point of contact. If you're considering them, ask specifically about current warranty terms and what after-hours support looks like in practice — those were the standout claims in both reviews, and they're worth verifying before you sign.
Their work
What it's like working with them
Based on a sample of Google reviews (2 total)
“There warranty was better than other companies I looked at”
“communication both at the shop service and the installation service was amazing”
What they help with
Based on what their customers hired them for
How they stack up
Context from 362 security & cctvs in Mackay
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Advanced Alarms Mackay
Dianne leads the team at this Mackay security company, and both customers who reviewed them specifically call her out by name as easy to work with and genuinely helpful in narrowing down the right system for each budget. What sets this outfit apart from big-box installers is their approach to the pre-sale conversation — rather than upselling, they guided at least one customer away from a self-purchased camera setup toward a company-supplied system, citing better warranty coverage and ongoing support as the reason. That warranty pitch appears to be a real differentiator: customers comparing quotes noted their warranty terms beat competitors they'd already approached. The business also offers after-hours technical support, which is rarely standard among smaller regional security installers and gives homeowners a safety net if something fails on a weekend. They supply and install camera and alarm systems, and their willingness to help customers who brought in their own equipment suggests a service-first rather than product-margin-first mentality. For Mackay homeowners who don't know where to start with home security, this looks like a shop that will do the legwork of matching a system to your actual situation rather than defaulting to whatever's on the shelf.
Best for: homeowners starting from scratch with no idea what security system to get, buyers who want to compare warranty terms before committing, and residents in the Mackay area who want a local contact available after hours if something goes wrong.
Location
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Claim This Profile — Free →Common questions about Advanced Alarms Mackay
What areas does Advanced Alarms Mackay service?+
The business is based in South Mackay, QLD. Reviews don't specify exactly how far they travel for installations, so if you're outside central Mackay, it's worth calling ahead to confirm they cover your area before getting a quote.
Does Advanced Alarms Mackay offer support after the installation is done?+
Yes — after-hours technical support is mentioned explicitly by a customer as a point of difference from other companies they considered. One reviewer said it gave them peace of mind knowing help was available if something went wrong outside business hours. It's worth confirming the exact terms of this support when you speak with them, as availability may vary.
Can Advanced Alarms Mackay install a camera system I've already purchased myself?+
Based on the reviews, at least one customer raised this scenario and was told the team would help with a self-purchased system. However, that same customer was ultimately advised that buying through the company offered better warranty and ongoing support. It's worth having that conversation directly with Dianne's team to understand what they can and can't do with third-party equipment.
How do Advanced Alarms Mackay's warranties compare to other security companies?+
One customer who shopped around before deciding said Advanced Alarms Mackay's warranty terms were better than the other companies they looked at. Reviews don't detail the specific length or conditions of the warranty, so ask them to walk you through what's covered — especially for parts, labour, and ongoing technical support — before committing.
What's the best way to approach Advanced Alarms Mackay if I don't know what security system I need?+
Both reviewers came in without a clear idea of what they needed, and both said the team — led by Dianne — helped them land on a system suited to their situation and budget without pushing unnecessary upgrades. The shop appears set up for that kind of consultative conversation, so going in with your rough requirements (property size, budget, whether you want cameras, alarms, or both) should be enough to get a useful recommendation.