Roy Powell Security
Technicians who follow up after power outages knock alarms offline — without waiting to be called.
That said, four of those five reviews are strongly positive, with the clearest pattern being hands-on ongoing support after installation — specifically, technicians reaching out when alarm systems go offline after power disruptions rather than leaving customers to troubleshoot alone. The one negative review describes an urgent job where calls were not returned, which is worth keeping in mind: if your situation is time-sensitive, it pays to confirm response times before committing. With roughly 22 years of operation and electrician-backed credentials, Roy Powell Security appears most reliable for homeowners who want a local provider with staying power and an interest in the relationship beyond the initial install.
Their work
What it's like working with them
Based on a sample of Google reviews (5 total)
“following up with contact when there are any alarm issues”
“responsive and professional”
What they help with
Based on what their customers hired them for
How they stack up
Context from 362 security & cctvs in Mackay
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Roy Powell Security
Roy Powell Security brings around two decades of hands-on experience to alarm systems, CCTV, and broader security installations across the Paget area — a tenure that's unusual for a regional security firm and signals deep familiarity with local property types. What stands out in the feedback is their post-installation support: customers specifically mention that technicians follow up proactively after alarm malfunctions caused by power outages, rather than waiting for the homeowner to chase them. The technicians described in reviews come across as genuinely knowledgeable rather than just sales-focused, with one customer noting the advice given was 'realistic and effective' — suggesting they'll scope a system to what your property actually needs rather than upsell unnecessarily. As a GST-registered company with electrician credentials in Google's business classification, they're equipped to handle the electrical side of security installs — wiring, power integration, and the like — which matters when alarms and CCTV require more than a plug-and-play setup. They appear well-suited to homeowners who want an ongoing relationship with their security provider, not just a one-off install and goodbye.
Best for: homeowners wanting proactive post-install alarm support, residential or commercial security system design with practical advice, and long-term security relationships with an experienced local provider.
Location
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Claim This Profile — Free →Common questions about Roy Powell Security
What areas does Roy Powell Security service?+
The business is based in Paget, QLD, and reviews suggest they operate locally in that region. Reviews don't specify the exact service radius, so if you're outside Paget or in a rural area, it's worth calling ahead to confirm they cover your location before booking.
Does Roy Powell Security provide ongoing support after installation?+
Based on customer feedback, ongoing support appears to be a genuine strength. One reviewer specifically praised the team for proactively following up when alarm systems malfunctioned after power outages — rather than waiting for the customer to call. Another mentioned 'fantastic customer service and ongoing support,' suggesting this isn't just a one-off install business.
What do customers say about the quality of advice from Roy Powell Security?+
Reviewers describe the team as 'very experienced' and note they offer 'realistic and effective security systems' — implying the recommendations are tailored to what a property actually needs rather than pitched at maximum spend. The technicians are also described as knowledgeable and professional in person. With only 5 reviews publicly available, this impression comes from a small sample, so it's worth asking for references or case studies if you have a complex brief.
How responsive is Roy Powell Security to urgent jobs or enquiries?+
The majority of reviewers describe the business as responsive and professional. However, one reviewer reported being unable to get a return call despite multiple attempts on an urgent job. This is an isolated account in the available reviews, but if your job is time-sensitive, it's worth establishing a direct contact and expected response time before engaging them.
Is Roy Powell Security qualified to handle the electrical side of security installations?+
Yes — Google classifies Roy Powell Security under electrician categories in addition to general contractor, which suggests the business can manage the wiring and power integration that security system installs often require. They are also GST-registered as a company, confirming they operate as a formal business entity. Always ask for licence details relevant to electrical work in QLD if this is a requirement for your job.