Energy Base
Consultants who told customers not to replace systems that still worked — and earned their business back when the time was right.
That kind of restraint is hard to fake across independent reviews and is the clearest signal that the sales process is oriented around the customer's situation rather than the invoice total. The in-house installation team means Brendan and his electricians are directly accountable post-install: several reviewers mention issues being resolved without being passed to a third party, and one warranty replacement of failed LG panels was handled years after the original install. If you're comparing quotes, worth asking Energy Base specifically whether they'll do a physical roof assessment rather than a satellite quote — multiple reviewers flagged this as the deciding difference.
Their work
What it's like working with them
Based on a sample of Google reviews (362 total)
“focused on what I actually needed rather than trying to upsell unnecessary extras”
“everything was online and fully functional before they left”
“This is my 4th solar install by Energy Base and every time I have been more than happy”
What they help with
Based on what their customers hired them for
How they stack up
Context from 461 solar panel installations in Mackay
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Energy Base
Energy Base is run by owner-operator Brendan, who appears across dozens of reviews handling everything from initial roof assessments to hands-on installation — making him unusually accountable for the full job rather than just the sale. Sales consultant Bob is the face of most quoting conversations and is consistently praised for doing roof measurements in person rather than relying on satellite imagery, and for steering customers toward what they actually need rather than the biggest system. Consultant Peter is credited with the same approach — one customer noted he visited a home only to advise against replacing an existing system that was still performing well, which ultimately brought that customer back a year later when a genuine upgrade made sense. On the admin side, Jess is named repeatedly as the person who keeps communication flowing during scheduling and paperwork, with customers specifically calling out her responsiveness. The technical team — which includes Alec as an in-house electrician — handles solar PV, battery storage (Sigenergy/SiGen, Tesla Powerwall, Sungrow), EV chargers, switchboard upgrades, and off-grid and blackout-backup configurations, including a grid-failure auto-switchover setup that multiple other Mackay installers told one customer was impossible. With roughly 16 years in the Mackay region, they also have a track record of honouring warranty claims — one customer had failed LG panels replaced in full, years after install — and returning post-installation to finish connectivity when circumstances changed.
Best for: homeowners wanting battery storage with seamless blackout backup, customers upgrading an existing solar system and adding an EV charger, and anyone who wants in-person roof assessment and straight advice on system sizing before committing.
Location
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Claim This Profile — Free →Common questions about Energy Base
Does Energy Base do in-person roof assessments before quoting, or do they quote remotely?+
Multiple customers specifically praise Energy Base for sending a consultant — Bob or Peter — to physically measure the roof and assess the existing system before quoting, rather than relying on satellite imagery. One review notes Peter visited only to advise the customer not to replace a system that was still performing well. This on-site approach is repeatedly cited as a key reason customers chose them over competitors. If this matters to you, it's worth confirming when you make contact that a site visit is included.
What battery systems does Energy Base install?+
Reviews mention Sigenergy (SiGen), Tesla Powerwall, and Sungrow battery systems installed across different jobs. Several customers highlight the automatic grid-failure switchover feature, which kicks the home to battery or solar backup seamlessly during blackouts — one customer noted they only found out the grid had gone down by checking the app. Energy Base also offers remote monitoring for faults via an app. If you have a preferred brand or want a specific backup configuration, customers suggest raising that in the initial consultation.
Can Energy Base add a battery to an existing solar system they didn't originally install?+
Reviews confirm they handle battery retrofits to both their own previous installs and, in at least one case, a system originally installed by another company. One customer had Energy Base resolve underperformance issues left by a prior installer. If you have an existing system from a different provider, it's worth describing your setup when you enquire so they can assess compatibility before quoting.
What areas does Energy Base service?+
Energy Base is based in Mackay, QLD, and reviews reference installations across the Mackay region including Walkerston and surrounding areas. One review mentions off-grid farm and home power supply, suggesting they cover rural and semi-rural properties as well as suburban homes. Reviews don't mention specific radius limits, so if you're outside central Mackay it's worth confirming coverage when you make contact.
What do customers say about Energy Base's pricing?+
One detailed review from a customer who collected four quotes found Energy Base to be the second-cheapest overall and the most competitive among local installers specifically, with willingness to customise the system to suit the customer's budget and needs. The general tone across reviews is that pricing is fair and transparent rather than the lowest possible, with customers noting the honest advice (not being pushed into oversized systems) often saves money anyway. No reviews in the sample flag pricing as a concern.