Tropical Solar and Electrical Services PTY LTD
Customers who got five competing quotes still chose Tropical Solar — and saved thousands doing it.
That pricing advantage is backed up by genuine results: several reviewers report quarterly bills dropping to near zero or moving into credit within a few months of installation. Hunter, James, and Gus are named repeatedly across the sample, which matters for a business of this size — you're dealing with the same people from consultation to completion, not a sales team that hands you off to subcontractors. When questions or minor issues have come up after installation, the team has responded the same day in multiple accounts, including one case where an electrician was dispatched for a hot water fault that turned out to have nothing to do with the solar install.
Their work
What it's like working with them
Based on a sample of Google reviews (72 total)
“you are not forgotten about once the invoice is paid”
“Tropical Solar was the only Company that would assist with the customer requirements”
What they help with
Based on what their customers hired them for
How they stack up
Context from 461 solar panel installations in Mackay
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Tropical Solar and Electrical Services PTY LTD
Hunter leads the operation day-to-day — he handles consultations, quotes, and stays in contact throughout installs, and customers repeatedly single him out for being informative without being pushy. James is the technical specialist: he's praised across multiple reviews for detailed pre-installation briefings, walking customers through system options, and following up after the job. Gus handles electrical work on-site, with customers noting he goes beyond the scope of the solar job when something else needs attention. The business focuses on residential solar in the Mackay region — new installations, system upgrades that integrate older panels with new hardware, and battery additions — and they appear to be one of the only local companies willing to build around a customer's existing system rather than replacing it. Their quotes consistently came in well below competing local companies in reviews where customers compared multiple prices, and the clean worksite finish is mentioned so often it reads like a standard operating procedure, not a happy accident. Colleen and Grace handle administration and quoting, and are specifically mentioned for keeping the process smooth from first contact through to paperwork.
Best for: homeowners wanting to integrate new panels or batteries with an existing system, Mackay-region residents comparing multiple quotes who want local long-term support, and households looking for transparent pricing without high-pressure sales tactics.
Location
Often needed together
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Claim This Profile — Free →Common questions about Tropical Solar and Electrical Services PTY LTD
Can Tropical Solar work with an existing solar system rather than replacing it entirely?+
Yes — and this appears to be a genuine point of difference. One customer had a 3.5kW system installed in 2014 and wanted to integrate it with a new 8.8kW array under a single 10kW inverter. They noted Tropical Solar was the only company out of three quoted that would take on that configuration. If you have an older system and want to upgrade rather than start from scratch, this is worth discussing with Hunter or James directly.
What do customers say about Tropical Solar's pricing compared to other Mackay solar companies?+
Pricing is one of the most frequently mentioned positives in the reviews. Multiple customers who collected three to five quotes report Tropical Solar came in significantly cheaper — one specifically mentioned saving over $7,000 compared to the next quote. Customers also describe the quoting process as transparent, with no pressure to upgrade or add unnecessary products. That said, pricing depends on system size and configuration, so getting a quote for your specific setup is the only way to confirm.
Who will I be dealing with, and are the same people involved from quote to installation?+
Based on consistent review mentions across the sample, Hunter typically handles initial consultations and quotes and stays in contact throughout the installation. James is frequently cited for technical briefings and detailed explanations before and after installs. Gus handles on-site electrical work. Colleen and Grace are mentioned in the administration and quoting process. Customers regularly note they dealt with the same people from first contact to job completion — there's no handoff to a separate installation subcontractor.
What kind of after-sales support does Tropical Solar provide once the job is done?+
After-sales responsiveness comes up in more than a third of the reviews in our sample. Customers mention Hunter making follow-up calls to check in weeks after installation, same-day or next-day responses when questions arise, and help setting up and reading the monitoring app. One customer had an unrelated hot water fault and the team still sent an electrician out the same afternoon. Reviews suggest this follow-up is a deliberate part of how the business operates, not an occasional exception.
Does Tropical Solar handle both solar and general electrical work?+
Yes — Google lists them as both a solar installer and an electrician, and several reviews confirm this in practice. Customers mention Gus completing general electrical tasks on the same visit as solar work, including hot water timer installation and testing of unrelated electrical systems. At least one customer moved all their home's electrical maintenance to Tropical Solar after the solar install. If you have electrical work beyond solar, it's worth asking whether they can bundle it.