Solahart Mackay
Named staff members Lisa and Mickayla praised for solving post-install problems others left unresolved.
Multiple reviewers single out named staff members for sorting out problems that would otherwise have fallen through the cracks, which is meaningful for a solar and battery install business where post-installation support matters as much as the job itself. Recent reviews in this sample have trended higher than earlier ones, which is worth noting, though with so few total reviews it's difficult to draw firm conclusions. Before committing, it's worth asking specifically about their installation timeframes, warranty handling process, and who your point of contact will be if an issue arises after the job is done.
Their work
What it's like working with them
Based on a sample of Google reviews (13 total)
“Prompt professional service and good product with very competitive price”
“very friendly staff and very helpful”
What they help with
Based on what their customers hired them for
How they stack up
Context from 461 solar panel installations in Mackay
Credentials & background
Sourced from 3 public records so you don't have to look them up yourself
About Solahart Mackay
Solahart Mackay operates under one of Australia's most recognised solar brands, but what makes the Mackay office stand out is its team-level responsiveness — particularly from staff members Lisa and Mickayla, who are each praised in reviews for going well beyond the expected scope of their roles. Lisa is specifically credited with diagnosing a customer's hot water issue, coordinating a tradesperson visit at short notice, and contacting a third-party plumber on the customer's behalf even after realising the problem fell outside Solahart's remit — the kind of after-sales support that's rare to find. Mickayla has been called out for resolving a complex solar-and-battery installation dispute in Mt Morgan when the Rockhampton office wasn't responding, suggesting she handles escalations across a wider regional area than just Mackay. The team covers solar panel and battery installations for residential properties, including repeat installations across multiple properties for the same customers — at least one reviewer has had three systems installed across different sites. Solahart Mackay is likely best suited to homeowners who want an established brand with a local face — people who value knowing there's a named contact they can call when something goes wrong, rather than a faceless national operator.
Best for: residential solar and battery installations where you want a named local contact for after-sales support, repeat installs across multiple properties, and customers who prefer a nationally backed brand with a local team.
Location
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Claim This Profile — Free →Common questions about Solahart Mackay
What areas does Solahart Mackay service?+
The Mackay office is based in Mount Pleasant and primarily services the Mackay region. Reviews also mention support extended to customers in Mt Morgan, suggesting the team can assist with jobs or escalations in surrounding areas. For a precise service boundary — especially for rural or outlying properties — it's best to call the Mackay office directly before booking.
What do customers say about Solahart Mackay's after-sales support?+
After-sales support is one of the most consistently praised aspects of this business. Two named staff members — Lisa and Mickayla — are singled out in reviews for going beyond their normal role to resolve customer problems. Lisa is credited with arranging an emergency visit and contacting a third-party plumber on a customer's behalf, while Mickayla is praised for resolving a disputed installation when another office went unresponsive. This level of named-staff accountability appears to be a genuine feature of how this office operates.
Does Solahart Mackay install battery storage as well as solar panels?+
Yes — at least one review specifically references a combined solar and battery installation completed by the Mackay team. Solahart as a brand offers both solar panel systems and battery storage products. If your job involves a hybrid system or battery retrofit, confirm the specifics of what the Mackay office can supply and install versus what may need to be sourced through the wider Solahart network.
How does Solahart Mackay compare on price?+
At least one reviewer explicitly describes the pricing as 'very competitive,' and another repeat customer has had three systems installed across different properties — which suggests ongoing satisfaction with value. Reviews don't provide specific dollar figures, so it's worth requesting a written quote and comparing it against local independents before committing, particularly for larger battery-inclusive systems.
Is Solahart Mackay a franchise or locally owned?+
Solahart is a national brand, and the Mackay operation runs as a local office rather than a fully independent business. Reviews reference both the Mackay team and a broader Solahart network including Rockhampton and head office. In practice, the Mackay office appears to operate with a degree of local autonomy — staff are praised for taking initiative on customer issues — but for warranty or dispute escalation, you may need to engage with Solahart's wider support structure.