Jay's Glass
Five named technicians, same-day glass supply, and cleanup included — all flagged unprompted by Port Kennedy customers.
The sample skews more positive than the overall 4.4★ average suggests, so it's worth reading through the full Google listing to get a balanced picture before booking. If you're calling about a broken window or a sliding door that's seized up, the evidence points to a crew that can respond quickly and fix both the glass and the mechanism — but given the business is less than two years old and the sample is small, asking directly about their experience with your specific job type is a sensible step.
Their work
What it's like working with them
Based on a sample of Google reviews (46 total)
“they left the area spotless”
“fixed my back sliding door wheels that had worn badly”
“Amazing communication and pricing”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Jay's Glass
Jay's Glass handles residential glazing repairs and replacements out of Port Kennedy, with a team that customers identify by name across multiple jobs — Ash, John, Rohan, Jordan, and Rowan have all been called out specifically for their work. John and Rohan are mentioned together for tackling tricky glass panel replacements in older timber-framed windows, where close tolerances and careful handling matter more than on standard modern frames. The crew's working style leans heavily toward speed and same-day turnaround — one customer had replacement glass in hand within an hour — which makes them a practical option for urgent situations like broken windows or security concerns. Cleanup after the job is a consistent note across the sample reviews, not just an afterthought; multiple customers flagged it as something that stood out. The business also handles sliding door mechanism repairs, not just glass replacement, so if a worn wheel or track is the real problem behind a door that won't open, they appear set up to diagnose and fix that rather than just swap glass. As a GST-registered company operating under roughly a year in business, they're a relatively new local operation still building their track record.
Best for: urgent same-day glass replacements, sliding door wheel and glass repairs, and older timber-framed window glazing in the Port Kennedy area.
Location
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Claim This Profile — Free →Common questions about Jay's Glass
How quickly can Jay's Glass respond to a broken window or urgent glass job?+
Based on customer reviews, same-day response appears to be a genuine capability — one customer noted having replacement glass fitted within an hour of calling. This makes them a practical option for urgent situations where a broken window creates a security or weather risk. For non-urgent work, the reviews mention fast and organised scheduling. It's worth calling directly to confirm availability for your specific timeframe.
Does Jay's Glass only replace glass, or do they fix door mechanisms too?+
At least one customer review specifically calls out a sliding door wheel repair — the kind of worn-out hardware that stops doors from opening properly — so they appear to handle more than just glass swaps. This is useful to know if your sliding door problem is mechanical rather than purely a broken pane. Reviews mention Ash as one of the technicians involved in door-related work. Confirm with them directly whether your specific mechanism or frame type is something they regularly work on.
Which technicians are likely to turn up, and what are they known for?+
Five technicians are mentioned by name across the sample reviews: Ash (sliding door and general repairs), John and Rohan (praised together for tricky glass panel work in older timber-framed windows), and Jordan and Rowan (noted for being polite, informative, and efficient). All are described as professional and tidy. Because this is a small business, the crew on any given job will depend on availability — it's worth asking when you book if a specific type of work requires a particular technician.
What do customers say about Jay's Glass pricing?+
One review explicitly mentions 'amazing communication and pricing' in the same breath, suggesting at least some customers find the rates competitive. No reviews in our sample raise concerns about cost. However, the sample is only 5 reviews, so pricing experiences aren't comprehensively covered. Requesting a quote upfront before confirming the job is always a sensible approach with any glazier.
Does Jay's Glass work on older homes with non-standard window frames?+
Yes — John and Rohan are specifically praised in one review for replacing glass panels in 'tricky' older timber-framed windows, where the tolerances and fitting requirements differ from modern aluminium frames. The reviewer noted the workmanship as excellent and the site was left clean afterwards. If your home has heritage or non-standard frames, it's worth describing the frame type when you call so they can confirm they have the right glass and expertise for the job.