Mandurah Lock Service
Shanon tracked down a key for an old padlock others might have given up on — customers keep coming back.
The reviews mention technicians by name (Shanon and Brad), which is a reasonable signal that specific people are doing the work consistently rather than a rotating roster of contractors. With a low-confidence sample covering just 3% of their total review base, homeowners doing their own due diligence should browse the full 167 Google reviews directly — but nothing in this sample raises a concern worth pausing on. If you're booking a larger residential job like a full door hardware install, it's worth confirming availability and asking for a written quote upfront so you can hold them to the pricing pattern customers describe.
Their work
What it's like working with them
Based on a sample of Google reviews (167 total)
“Cheaper than the quoted price which was an added bonus”
“Arrived early and completed the job quickly and efficiently”
What they help with
Based on what their customers hired them for
How they stack up
Context from 196 locksmiths in Mandurah
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Mandurah Lock Service
Shanon and Brad are two of the named technicians who appear across customer accounts, and their working styles come through clearly: Shanon is praised for tracking down solutions to tricky problems — like sourcing a cut for a rare old padlock — while Brad draws a mention specifically for his manner and light-hearted approach during what can be a stressful situation. The business covers both walk-in counter service and in-home visits, making it a practical option whether you need a quick spare key cut or a full residential hardware installation. One reviewed job involved fitting two deadlocks and three lockable door handles across a townhouse, with the customer noting quality hardware and a reasonable price — pointing to a focus on residential security rather than commercial fitouts. A recurring note across accounts is that jobs often come in at or below the quoted price, which is worth flagging for homeowners who've been burned by scope creep before. The team appears to communicate ahead of arrival — one reviewer mentioned they were contacted in advance to clarify exactly what was needed — which suggests a methodical approach rather than a reactive one. As a GST-registered partnership operating locally in Mandurah, they carry the credentials of a legitimate trade business without the overhead of a large franchise operation.
Best for: residential deadlock and door handle installations, spare key cutting from unusual or older locks, and homeowners who want pre-job communication and transparent pricing.
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Claim This Profile — Free →Common questions about Mandurah Lock Service
Does Mandurah Lock Service offer both walk-in and mobile locksmith options?+
Yes — reviewers specifically mention both services, with one customer noting they've used the business multiple times across both formats. The walk-in counter service suits straightforward jobs like spare key cutting, while the in-home service covers installations and lock replacements at your property. Based on the reviews, the team contacts you ahead of arrival to confirm exactly what you need, which helps avoid wasted trips. If you're unsure which option fits your job, calling ahead to describe the task would be the quickest way to find out.
What do customers say about pricing at Mandurah Lock Service?+
Two reviewers independently flagged that the final price came in at or below the quoted figure — one described it as 'cheaper than the quoted price, which was an added bonus.' This kind of unprompted comment is a reasonable signal that the business doesn't inflate costs after the fact. One review also described the pricing as 'reasonable' for a job that included two deadlocks and three lockable door handles with quality hardware supplied. As with any tradie, it's worth getting a written quote before work begins so expectations are clear on both sides.
Can Mandurah Lock Service handle unusual or older lock problems?+
One reviewer specifically praised technician Shanon for solving a problem with a very old padlock that needed a spare key — a job that apparently required extra effort to resolve. This suggests the business is willing to work through non-standard requests rather than turning them away. That said, this is drawn from a small sample of reviews, so it's hard to say how broad their range is across all lock brands and ages. If you have an older or unusual lock, describe it when you call — they'll be best placed to tell you whether it's something they can tackle.
How quickly does Mandurah Lock Service typically respond to jobs?+
Multiple reviewers mention prompt or early arrivals, and one noted the team communicated before attending to confirm the scope of the job. This pre-visit contact suggests a degree of coordination rather than reactive scrambling. However, the sample of reviews we analysed doesn't include specific response times or confirmed same-day callout availability, so we can't give a reliable figure. For urgent lockout situations, it's worth calling directly to ask about their current availability and typical wait time.
Who does the work at Mandurah Lock Service — is it always the same technicians?+
Two technicians are named in the reviewed accounts: Shanon, who is praised for persistence on difficult jobs, and Brad, mentioned by a Halls Head customer for his friendly manner and quick problem-solving on-site. The business operates as a formal partnership, which suggests a small, consistent team rather than a large rotating workforce. That said, with only a small review sample available, we can't confirm exactly how many people work across different job types. If consistency matters to you, it's reasonable to ask when booking whether you'll be seeing the same technician.