Poolwerx Mandurah
Josh and team resolve pool chemistry problems that leave other providers stumped — including bore water issues specific to Mandurah.
Josh is named directly in multiple reviews as the person driving that diagnostic accuracy, and Jack is credited specifically for installation and post-build setup work. Ten-year repeat customers appear in the sample, which is a meaningful signal for a maintenance business where trust compounds over time. Pricing comes up in reviews as above-average, so if you're primarily budget-driven, confirm costs upfront — but reviewers who've paid more here generally frame it as worthwhile after cheaper options failed them.
Their work
What it's like working with them
Based on a sample of Google reviews (55 total)
“very knowledgeable and extremely helpful with any of my pools needs”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Poolwerx Mandurah
Josh leads the Poolwerx Mandurah team and is specifically praised by customers for deep technical knowledge across pool chemistry, equipment diagnosis, and repair — he's the person multiple reviewers mention by name when crediting accurate diagnoses that other pool companies missed. Jack is called out separately for hands-on installation work, particularly post-construction pool cleans and setting up new pool systems from scratch. The store keeps records of each customer's pool equipment, dimensions, and photos on file, which means repeat visits benefit from a documented history rather than starting from scratch each time — a practical advantage for ongoing maintenance. Their chemistry advice has a track record of resolving problems quickly, including a case where another company's treatment plan had failed entirely and Poolwerx identified bore water salinity as the root cause within a single visit. Reviewers explicitly acknowledge this isn't the cheapest option in Mandurah, but those who've tried cheaper alternatives tend to return here for accuracy over price. The business has been operating for over two decades, placing them among the longer-established pool specialists in the Mandurah area.
Best for: diagnosing persistent water chemistry problems that other providers haven't solved, bore water pool management in the Mandurah region, and post-construction pool setup and equipment installation.
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Claim This Profile — Free →Common questions about Poolwerx Mandurah
Who are the key staff at Poolwerx Mandurah and what are they known for?+
Josh is the team lead most frequently mentioned in reviews and is consistently praised for diagnosing complex pool chemistry issues — including problems that previous pool companies failed to resolve. Jack is specifically credited for post-construction pool cleans and setting up new pool systems. The store also retains customer records including photos of equipment and pool dimensions, so returning customers benefit from continuity between visits.
Is Poolwerx Mandurah the cheapest option in the area?+
Reviewers openly acknowledge this business is not the cheapest pool service in Mandurah. However, multiple customers who tried lower-cost alternatives first — and didn't get results — came back here and resolved their issues quickly. If budget is your primary concern, it's worth getting a quote upfront; if you have a persistent or technically complex problem, the pricing context from reviews suggests the diagnostic accuracy may justify the difference.
Can Poolwerx Mandurah help with a pool that's been neglected or has unusual water problems?+
Yes — this is one of the scenarios where reviews are most positive. One customer arrived with a severely green pool and thick wall deposits after three months without a working pump; the team identified bore water salinity as the cause (something another company had missed entirely) and the pool showed visible improvement within 12 hours of treatment. They also have experience with calcium build-up from saline bore water, which is relevant for properties in parts of the Mandurah region relying on bore water top-up.
Does Poolwerx Mandurah handle equipment installation as well as water chemistry?+
Yes — reviews reference filter replacements, heater installations, salt cell replacements, and full post-construction pool system setup, not just chemical advice. Jack is specifically mentioned for installation and setup work. The store also assesses whether existing equipment (such as salt cells) is correctly sized for your pool, which can be a hidden cause of ongoing water quality problems.
What should I bring or prepare before visiting the store for advice?+
Reviews suggest the team can work with whatever information you have, but knowing your pool's volume, the equipment currently installed, and the history of any problems will speed things up. The store keeps records on file for existing customers — including equipment photos — so if you've visited before, they can pull up your history. For new customers, a photo of your equipment and an idea of your pool size is a practical starting point.