Tile Empire Mandurah (formerly Tile Boutique)
Five reviewers name specific staff — Danielle, Brett, Sam, Morgan — each for a different part of the tile selection process.
That specificity in customer recall is a meaningful signal: people tend to name staff only when the interaction genuinely moved the project forward. The sample skews heavily positive (all five reviews are 5-star), which is worth noting given the small window — it's not enough to confirm there are no friction points, so asking directly about lead times, stock availability, and delivery costs before committing to a large order is sensible due diligence.
Their work
What it's like working with them
Based on a sample of Google reviews (40 total)
“5 years during the full house renovations”
“thank Morgan for all her help and advice”
What they help with
Based on what their customers hired them for
How they stack up
Context from 220 tilings in Mandurah
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Tile Empire Mandurah (formerly Tile Boutique)
With over two decades in the tile retail and advisory space, Tile Empire Mandurah (formerly Tile Boutique) operates as a hands-on showroom where the team takes time to guide homeowners through full renovation decisions — not just sell them product. Danielle is singled out by customers for long-term project support, having assisted one client through five years of staged house renovations and helping select the right tile for each individual room. Brett and Sam are praised for their patience with colour-scheme decisions and their practical knowledge around adhesives and installation products, while Morgan and Vicky round out a team that customers describe as genuinely engaged from the first conversation. The store carries its own branded installation products, including a professional flexible adhesive that has impressed at least one trade customer enough to mention it by name — suggesting the offering goes beyond decorative tile selection into full project specification. Customers bring in concepts and leave with a plan, which positions this business well for homeowners mid-renovation who need more than a tile catalogue — they need design direction and technical clarity before they brief a tiler.
Best for: homeowners mid-renovation needing room-by-room tile planning, trades customers seeking product specification advice alongside supply, and long-term renovation projects where ongoing design continuity matters.
Location
Often needed together
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Claim This Profile — Free →Common questions about Tile Empire Mandurah (formerly Tile Boutique)
What makes Tile Empire Mandurah different from a standard tile retailer?+
Based on customer reviews, the team operates more like a tiling consultancy than a standard showroom. Staff such as Danielle, Brett, Sam, and Morgan provide hands-on guidance from design concept through to adhesive selection, which is particularly useful for homeowners tackling multi-room renovations. At least one trade customer noted they arrived with questions and left with a full specification including product recommendations they hadn't considered. That level of engagement is not typical of large-format tile warehouse retailers.
Who are the key staff members and what are they known for?+
Danielle is praised for sustained project support across long renovations — one customer worked with her over five years of staged works. Brett and Sam are noted for patience with colour decisions and providing physical samples to test under different lighting conditions. Morgan is praised for attentive one-on-one guidance during purchasing, and Gaye (mentioned in relation to the Osborne Park location) is noted for proactive follow-up and pricing advice. Reviews don't tell us who to ask for specific tile categories, so it's worth mentioning your project type when you call.
Does Tile Empire Mandurah cater to trade customers as well as homeowners?+
Yes — at least one reviewer in our sample is a trade professional who brought a client into the store and was impressed by the technical product knowledge, including advice on flexible adhesive products under the TB brand. The team appears comfortable advising on installation materials alongside tile selection, which is useful if you're working with a tiler who needs product specifications confirmed before quoting. If you're a tradie looking to establish a trade account, it's worth asking directly what trade pricing or account arrangements are available.
What areas does Tile Empire Mandurah service?+
The Mandurah location serves the broader Peel region and surrounding suburbs. Reviews also mention a location in Osborne Park, suggesting the group has a Perth metro presence as well — Gaye is specifically mentioned as the contact at that store. If you're outside the immediate Mandurah area, it's worth confirming which store handles your delivery zone and whether they can ship tile orders to your site or require click-and-collect.
Is Tile Empire Mandurah suitable for a full house renovation, not just a single room?+
From the reviews we analysed, yes — this appears to be a genuine strength. One customer documented a five-year working relationship with Danielle that covered tiles for multiple rooms across a staged full-home renovation. The team is described as helping match tiles room by room with consistent design logic, rather than just processing individual orders. If your project spans multiple spaces or will roll out in stages, asking for a single point of contact from the outset seems to be how other customers have gotten the most value here.