Must Have Maintenance
Team led by Adam and Mitch handles complex landscaping transformations but shows concerning appointment reliability issues.
From 109 Google reviewsThe positive experiences highlight strong project management and quality outcomes, while the negative experiences raise concerns about basic service reliability and professionalism. With such a small sample showing dramatically different experiences than the overall rating suggests, it's worth having detailed conversations about scheduling and worker assignment before committing to work.
Their work
What it's like working with them
Based on a sample of recent customer reviews (109 total)
“Adam, Mitch and the entire team did an outstanding work”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 3 public records so you don't have to look them up yourself
About Must Have Maintenance
The business operates with a team approach, with customers specifically praising Adam and Mitch's leadership on larger projects involving landscaping, concrete work, and yard transformations. Reviews highlight their ability to handle complex multi-phase projects like backyard levelling, spa slab installation, and converting rough gravel areas into finished outdoor spaces. The team provides options when encountering unexpected issues during projects and maintains clear communication throughout the work process. However, the reviews reveal some significant operational inconsistencies, particularly around appointment reliability and customer service approach, with multiple customers reporting missed appointments and unprofessional interactions that contrast sharply with the positive project completion experiences.
Best for: complex multi-phase landscaping projects, backyard transformations with concrete work, and customers who prioritize detailed project management over quick one-off services.
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Claim This Profile — Free →Common questions about Must Have Maintenance
What types of landscaping projects does Must Have Maintenance specialize in?+
Based on customer reviews, they handle complex multi-phase projects including backyard levelling, concrete slab installation for spas, lawn installation, and transforming rough gravel areas into finished outdoor spaces. Customers specifically mention Adam and Mitch leading these larger transformation projects. They also offer regular garden maintenance services like pruning, lawn mowing, and leaf removal.
How reliable is Must Have Maintenance with appointments?+
The reviews show mixed experiences with scheduling reliability. While customers who completed full projects report clear communication and on-time completion, there are concerning reports of missed initial appointments and inflexibility with rescheduling. It's recommended to confirm appointment details and get clear commitments before scheduling.
What do customers say about Must Have Maintenance's work quality?+
Customers who completed full projects report outstanding results, praising attention to detail and professional workmanship. However, experiences with one-off visits and initial consultations have been more problematic, with reports of unprofessional behavior and poor communication. The work quality appears to vary significantly depending on which team members are assigned.
Does Must Have Maintenance provide options when unexpected issues arise?+
Yes, according to customer reviews, they provide options when faced with unplanned issues during projects. One customer specifically praised their ability to adapt and offer solutions when encountering unexpected challenges during a complex backyard transformation project.