On Call Locksmith
Multiple customers report surprise charges well above initial quotes for quick emergency jobs.
From 1,204 Google reviewsMultiple customers describe being charged substantially more than initially discussed, with fees ranging from $350 to over $1,000 for quick jobs. While Jeff receives praise for professional emergency vehicle service, the pricing transparency issues appear frequently enough to warrant caution when requesting quotes.
Their work
What it's like working with them
Based on a sample of recent customer reviews (1,204 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 113 locksmiths in Melbourne
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About On Call Locksmith
On Call Locksmith operates as a 24-hour emergency service, with customers frequently mentioning late-night callouts for car lockouts and residential access issues. Reviews identify Jeff as a technician who handles vehicle lockouts, with one customer praising his quick response and professionalism during an after-hours car key emergency. The service appears to focus heavily on urgent situations where customers are locked out, though multiple reviews highlight significant concerns about pricing transparency and unexpected additional charges. Several customers report being quoted one price initially but then charged substantially more, with added fees for GST and credit card processing that weren't clearly communicated upfront. The business model seems built around emergency response rather than planned locksmith work, serving customers who need immediate access to their homes or vehicles.
Best for: emergency lockouts when other options aren't available, provided you insist on written quotes upfront and are prepared for potentially high emergency service pricing.
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Claim This Profile — Free →Common questions about On Call Locksmith
Does On Call Locksmith provide upfront pricing quotes?+
Based on customer reviews, this appears to be an area of concern. Multiple customers report requesting quotes before work begins but not receiving clear pricing information. Several mention being surprised by final charges that were significantly higher than expected. It's recommended to insist on written quotes before agreeing to any work to avoid billing disputes.
What areas does On Call Locksmith service for emergencies?+
The business operates from South Melbourne and handles emergency callouts, including late-night situations. Reviews mention rooftop lockouts and apartment access, suggesting they service various residential and commercial locations. However, specific coverage areas aren't detailed in available reviews, so confirming service to your location when calling is advisable.
How quickly does On Call Locksmith respond to emergency calls?+
Customer reviews indicate they do provide emergency response, with one customer praising Jeff for quick late-night service for a car lockout. The business positions itself as a 24-hour service, though specific response times aren't consistently mentioned in reviews. Most jobs appear to be completed quickly once the technician arrives.
What do customers say about On Call Locksmith's pricing?+
Pricing is the most frequently mentioned concern in customer reviews. Multiple customers report charges ranging from $350 to over $1000 for jobs completed in minutes, with unexpected additional fees for GST and credit card processing. Several customers felt the final charges were excessive compared to the work performed. Clear written quotes before work begins appear essential.