CleanPools
Uses advanced leak detection technology that works in murky green pools without requiring pre-cleaning.
The standout feature mentioned is their advanced testing equipment that works without requiring clear pool water, though multiple customers note pricing well above market rates. Our small sample shows mixed experiences with service thoroughness and follow-up reporting.
Their work
What it's like working with them
Based on a sample of Google reviews (61 total)
“worked non stop for about 5 hours”
“advanced technology”
“conducted themselves ethically and respectfully with elderly clients”
What they help with
Based on what their customers hired them for
How they stack up
Context from 13 pool maintenances in Melbourne
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About CleanPools
CleanPools specialises in pool leak detection using advanced testing equipment that sets them apart from competitors who require crystal-clear water to dive in. Terry leads the team and handles complex leak investigations, while Heshan performs the diving work even in murky green pools. Their leak detection process is notably thorough, with teams spending up to 5-6 hours conducting multiple tests including hydrostatic valve checks and waste pipe inspections. The business serves both residential pool owners and assists with elderly clients' pool maintenance needs, though their pricing appears to be premium-level compared to local competitors.
Best for: complex pool leak detection requiring specialised equipment, thorough multi-hour investigations, and service for elderly pool owners needing respectful assistance.
Location
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Claim This Profile — Free →Common questions about CleanPools
What makes CleanPools' leak detection different from other services?+
Customers specifically mention CleanPools uses advanced testing technology that doesn't require crystal-clear pool water before inspection. Terry and the team conduct multiple tests over 5-6 hours, with Heshan diving into green pools when needed. Other companies mentioned in reviews required clear water first, adding extra time and cost to the process.
How does CleanPools' pricing compare to other pool services?+
Multiple reviews indicate CleanPools charges premium rates, with customers noting prices 50% or more above competitors. One customer mentioned the initial leak detection cost more than a competitor's full detection and repair service. Factor in their specialised equipment and thoroughness when comparing quotes.
Does CleanPools provide detailed reports after leak detection?+
Review experiences vary on reporting quality. Some customers received valuable advice and tips, while others complained about not receiving promised detailed reports or only getting basic one-page summaries. Best to confirm reporting expectations upfront when booking.
Who are the main technicians at CleanPools?+
Terry appears to lead the leak detection investigations and customer communications, while Heshan handles the diving work. Customers praise Terry for his thoroughness and willingness to spend extended time on complex leak problems, though some mention difficulty reaching him for follow-up questions.