Prompt Garage Doors
Craig provides 2am emergency callouts and same-day motor replacements across Brisbane's north.
From 39 Google reviewsHowever, there's some inconsistency in the experience, with 3 negative reviews highlighting issues with warranty follow-up and a cash-only payment policy that some customers found problematic. The majority of feedback centers on motor replacements and emergency repairs, with customers frequently noting competitive pricing compared to larger companies.
Their work
What it's like working with them
Based on a sample of recent customer reviews (39 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 56 garage doorss in Moreton Bay
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Prompt Garage Doors
Craig runs this garage door specialist operation with his son Daniel, focusing heavily on same-day motor replacements and emergency repairs across Brisbane's north. Multiple customers mention getting service within hours of calling, with several noting repairs completed the same day they made contact. The business handles everything from simple remote programming to complex spring re-tensioning, with Craig bringing over 30 years of experience to unusual installations like narrow-space motors. Reviews consistently highlight their willingness to tackle after-hours emergencies, including a 2am callout, and their approach of fixing existing doors rather than pushing expensive replacements. They're particularly suited for homeowners needing urgent repairs to secure their properties, with several customers mentioning feeling unsafe with broken doors until Craig's prompt response.
Best for: emergency garage door repairs when security is a concern, same-day motor replacements, and homeowners wanting competitive pricing over premium service experience.
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Claim This Profile — Free →Common questions about Prompt Garage Doors
How quickly can Prompt Garage Doors respond to emergency repairs?+
Reviews consistently mention same-day service, with many customers getting repairs within 2-5 hours of calling. Craig has even provided 2am emergency callouts for customers who couldn't secure their homes. Multiple reviews specifically praise getting service the same day they made contact, including one customer who had a new motor fitted within 5 hours of the original breaking down.
What areas does Prompt Garage Doors service?+
Based on reviews, they service the Brisbane region including Bribie Island and surrounding areas. Several customers mention Craig traveling to their locations across Brisbane's north, and reviews indicate they're willing to travel for emergency repairs. For exact coverage of your area, it's best to call and confirm.
What do customers say about Prompt Garage Doors' pricing?+
Reviews frequently mention competitive pricing, with one customer noting Craig's quote was '$500 less than that quoted by a competitor.' Multiple reviews describe the pricing as 'very reasonable,' 'great cost,' and 'cheaper than others.' However, note that payment is cash-only, which some customers found inconvenient as they don't accept card or bank transfer.
Do they only replace garage door motors or handle other repairs?+
While motor replacement is frequently mentioned, reviews show they handle comprehensive garage door services including spring repairs, door servicing to reduce noise, remote programming, and tension adjustments. Craig is noted for fixing existing systems rather than pushing expensive full door replacements, with one review praising his honest approach to repairs.