Excel Pool Care
Owner Mitch praised for fixing problems without overselling, even responds to Boxing Day emergencies.
From 7 Google reviewsThe standout detail is their emergency availability - one customer specifically mentions a Boxing Day callout for urgent pool issues. Multiple reviews describe dramatic transformations from green, unusable pools back to crystal clear condition, suggesting they handle challenging restoration work beyond basic maintenance.
Their work
What it's like working with them
Based on a sample of recent customer reviews (7 total)
“explained and sorted out the issue without over charging”
“very fast and knowledgeable service”
“Mitch and Josh absolutely rock”
What they help with
Based on what their customers hired them for
How they stack up
Context from 52 pool maintenances in Moreton Bay
Credentials & background
Sourced from 3 public records so you don't have to look them up yourself
About Excel Pool Care
Owner-operated by Mitch, with Josh handling key service work, this pool maintenance team focuses heavily on problem-solving and emergency responses. Multiple customers specifically praise their diagnostic skills for complex filter issues and green pool recoveries, with Mitch noted for explaining problems without overselling unnecessary services. The team demonstrates unusual availability, including Boxing Day callouts for urgent pool problems. Reviews consistently highlight their ability to transform severely neglected pools back to clear condition, suggesting they handle challenging restoration work that goes beyond routine maintenance.
Best for: green pool recovery and restoration, emergency pool problems including holiday callouts, and honest diagnostics without unnecessary upselling.
Location
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Claim This Profile — Free →Common questions about Excel Pool Care
What areas around Mermaid Waters does Excel Pool Care service?+
One review mentions they're 'best on the goldy' suggesting they cover Gold Coast areas, but specific service boundaries aren't detailed in available reviews. Given they're based in Mermaid Waters, they likely cover surrounding Gold Coast suburbs. Contact them directly to confirm if your location is within their service area.
Does Excel Pool Care offer emergency callouts?+
Yes, reviews specifically mention emergency availability including public holidays. One customer praised them for 'turning up Boxing Day to help us with a pool problem.' This suggests Mitch and his team are available for urgent pool issues outside normal business hours, though it's worth confirming their current emergency service policy and any after-hours fees.
What do customers say about Excel Pool Care's pricing?+
Customers consistently describe them as 'cost effective' and praise Mitch for not overcharging or pushing unnecessary services. One review specifically mentions he 'sorted out the issue without over charging for unnecessary things.' Multiple reviews describe them as affordable, but specific pricing isn't mentioned in the available feedback.
Can Excel Pool Care fix severely neglected or green pools?+
Yes, this appears to be a specialty based on customer reviews. Multiple customers specifically mention transformations from green, pond-like conditions back to clear, usable pools. One review describes going 'from a green pond to a beautiful, clear pool' and customers praise the dramatic 'night and day' difference in their pool condition after treatment.