AU Security & Communications
Family team that installs customer-purchased security equipment other companies refuse to touch.
From 55 Google reviewsThe standout pattern is their post-installation support: multiple customers mention return visits for NBN reconfigurations, system updates, and technical troubleshooting months or years after the original job. Their willingness to install customer-purchased equipment that other security companies refuse to touch suggests technical confidence and customer-first approach over product sales.
Their work
What it's like working with them
Based on a sample of recent customer reviews (55 total)
“Nick explained the system to me”
“worksite was left clean and tidy”
What they help with
Based on what their customers hired them for
How they stack up
Context from 53 security & cctvs in Moreton Bay
Credentials & background
Sourced from 3 public records so you don't have to look them up yourself
About AU Security & Communications
Russell and Jackie run this family security business specializing in both residential and commercial CCTV installations, with team members Adam handling sales consultation, Nick and Jason managing technical installs, and Mandy providing customer service support. They're known for custom system design work—combining separate alarm and camera systems when needed, installing customer-purchased equipment that other companies refuse to touch, and creating tailored packages for everything from small homes to 16-camera apartment complexes. Their technical approach stands out with 6MP 4K cameras, Hik Connect app setup, and comprehensive handover training that gets customers confident with their new systems. Multiple reviews highlight their willingness to return for technical support, NBN integration issues, and system reconfigurations long after installation, making them particularly suited for customers who want ongoing local support rather than just a one-time install.
Best for: custom security system design combining multiple technologies, installing customer-purchased equipment, ongoing technical support and NBN integrations, and both residential properties and multi-unit commercial installations.
Location
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Claim This Profile — Free →Common questions about AU Security & Communications
What areas does AU Security & Communications service?+
Based in North Lakes, they service both residential and commercial customers across the broader area. Reviews mention installations at locations from Caloundra Coast Guard to Twin Waters and Mooloolaba apartments, suggesting they cover a significant radius from their North Lakes base. For specific coverage area confirmation, contact them directly as their service zone may extend beyond what's mentioned in customer reviews.
Will AU Security install equipment I've purchased myself?+
Yes, this appears to be one of their specialties. Multiple reviews specifically mention Russell and the team installing customer-purchased security equipment that other companies refused to work with. One customer noted 'most companies refused to help out with because it wasn't their product however Russell was willing to help,' and praised both the installation quality and competitive pricing for the service.
What kind of post-installation support do they provide?+
Reviews consistently highlight their ongoing technical support well after installation. Customers mention return visits for NBN upgrades requiring camera reconfigurations, system troubleshooting, and technical assistance months or years later. One review noted they had 'technicians will be grateful to fix my problem' approach, and another mentioned '2 techs on site in 15 mins and another on the phone discussing remotely' for a post-NBN system issue.
What camera quality and mobile access do they provide?+
Multiple customers specifically mention 6MP cameras delivering 4K quality footage with very clear images. They set up the Hik Connect mobile app for remote monitoring, with customers noting 'The Hik Connect App works a treat from our mobiles.' The handover includes comprehensive training on both the on-site system controls and mobile app functionality, ensuring customers are confident operating their new security system.