Duells Furniture Removalists PTY. LTD
Named crew like Jayden and Chanse earn repeat bookings on interstate moves of up to 1,000km.
That's the experience the majority of reviewers describe. However, a meaningful minority of reviews — roughly 7 of the 50 we read — flag serious problems: multi-week delivery delays with no proactive updates, furniture arriving damaged with disputes about liability, and in a few cases, follow-up calls that went unreturned or were handled poorly. These aren't isolated one-offs; they represent a real inconsistency in how jobs are managed end-to-end, particularly when subcontractors or storage are involved. Before booking, it's worth asking specifically who will be your removalist crew, whether the full journey is handled in-house or partially subcontracted, and what the delivery timeframe commitment is in writing.
Their work
What it's like working with them
Based on a sample of Google reviews (104 total)
“Chanse is very experienced and knows what he is doing”
What they help with
Based on what their customers hired them for
How they stack up
Context from 286 removalists in Mount Gambier
Credentials & background
Sourced from 6 public records so you don't have to look them up yourself
About Duells Furniture Removalists PTY. LTD
Duells is a family-owned interstate and local removalist with roughly 26 years in operation, covering moves across SA, VIC, NSW, NT, and beyond — including long-haul runs of 500km to 1,000km that many regional operators won't take on. The crew members praised most often by name include Jayden, who multiple customers credit for expert loading, calm communication on long trips, and making stressful interstate moves feel manageable; Chanse, who stands out for doing in-home quotes and leading large multi-state jobs; and Brandon, frequently paired with Jayden for heavy furniture and staircase work. The office team — particularly Amber and Kira — are called out in multiple reviews for patience, responsiveness to repeated questions, and coordinating complex logistics, though one review names a staff member by a similar name in a directly negative context, so front-desk experience has not been uniform. Beyond standard home moves, Duells operates storage units at their Mount Gambier base, handles subcontracted jobs for major national movers like Kent Removals, and assists with both packing and reassembly at destination. They appear best suited to customers doing longer-distance relocations who want a single point of contact rather than coordinating multiple operators.
Best for: long-distance and interstate relocations from regional SA, moves requiring experienced named crew for heavy or staircase-heavy homes, and customers who need storage alongside their relocation.
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Claim This Profile — Free →Common questions about Duells Furniture Removalists PTY. LTD
What interstate routes does Duells cover?+
Based on customer reviews, Duells handles moves across a wide range of routes including Mount Gambier to Adelaide, Melbourne to regional SA and VIC, SA to NSW, and SA to NT. Several reviews describe moves of 500km to 1,000km completed in a single trip. They also operate as a subcontractor for national movers like Kent Removals, so their geographic reach extends beyond what a purely local operator would cover. Confirm your specific route directly, especially for remote or NT destinations.
How long does an interstate delivery typically take?+
This is worth confirming explicitly before you book. Positive reviews describe belongings delivered the following day on 500km runs, but several other reviewers report delays of one to five weeks on interstate moves, sometimes with little proactive communication from the office. The gap between expected and actual delivery time has been a source of frustration in a notable share of reviews. Ask for a written delivery window at the time of booking, and clarify whether your job will be subcontracted for part of the journey.
Does Duells offer storage at their Mount Gambier facility?+
Yes — storage is listed as a service and mentioned in reviews, with some customers using it as a staging point between pickup and delivery. One reviewer did note issues with storage unit locks going unfixed despite complaints, and another mentioned discovering damage to belongings when unpacking from storage. Reviews don't give enough detail to assess current storage conditions comprehensively, so it's worth visiting or asking specific questions about how goods are stored and how long they may be held.
Which crew members have been praised in customer reviews?+
Jayden is the most frequently mentioned crew member, praised across multiple reviews for careful loading, great communication on long interstate jobs, and keeping the mood light. Chanse (also spelled Chance) is noted for doing in-home quotes and leading complex multi-state moves confidently. Brandon appears regularly alongside Jayden and is credited with efficient heavy lifting and staircase work. Billy, Rob, Nathan, and others are also mentioned positively, though less frequently. Requesting experienced crew by name when booking is something several repeat customers appear to do.
What happens if furniture is damaged during the move?+
Several reviewers reported damage to furniture — including scratched surfaces, broken legs, and dented appliances — and found Duells unwilling to accept liability, with staff pointing customers toward their own insurance. Duells does not appear to advertise their own goods-in-transit insurance prominently based on available reviews. If you're moving valuable or fragile items, it's strongly advisable to take out your own removalist insurance before the job and document the condition of belongings in photos before pickup.