Jacobs Removals
Crew members Steve, Jamie and Graham named by multiple customers for calm, capable work under tight moving deadlines.
The removalist crew (Steve, Jamie, Graham and others) are routinely described as polite and capable on the day, and the business earns real credit for accommodating urgent, last-minute bookings. A recurring pattern worth knowing: around a third of reviews raise concerns about damage to belongings or difficulty getting a response when issues were escalated — so if you're moving anything fragile or valuable, it's worth asking upfront how damage claims are handled and confirming that process in writing before the job starts. Ratings have trended more volatile recently, with both strong praise and sharp criticism appearing in the same window, so the experience appears to depend heavily on job complexity and how expectations are set at booking.
Their work
What it's like working with them
Based on a sample of Google reviews (28 total)
“the person who runs the office was uncommunicative and totally unreasonable”
What they help with
Based on what their customers hired them for
How they stack up
Context from 286 removalists in Mount Gambier
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Jacobs Removals
Operating out of Mount Gambier for roughly 18 years, Jacobs Removals handles local and interstate relocations alongside furniture storage — a combination that makes them useful when a move involves a gap between leaving one property and settling into the next. The crew members most often named — Steve, Jamie, and Graham — draw consistent praise for being courteous and physically capable in tight situations, with several reviewers specifically noting they handled difficult access points or unusual loads without complaint. Prue runs the office and is the main contact for quotes and scheduling; she earns strong praise from customers whose moves came together smoothly, including at least one same-day emergency booking arranged when a competitor fell through at the last minute. Piano moving has been called out as a specific job type the team takes on, which not every removalist in a regional market will attempt. The business operates as a trust entity and is GST-registered, which signals a structured commercial operation rather than a casual sole trader — relevant if you need to claim moving expenses or require a formal invoice. Reviews suggest the team performs best on straightforward residential moves where the scope is agreed upfront; customers who had complex or damage-related follow-up have had mixed experiences getting resolution.
Best for: straightforward local residential moves within Mount Gambier, urgent or last-minute relocations where flexibility matters, and moves requiring short-term furniture storage between properties.
Location
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Claim This Profile — Free →Common questions about Jacobs Removals
What areas does Jacobs Removals cover?+
Jacobs Removals is based in Mount Gambier, SA, and handles both local moves within the region and interstate relocations. One review mentions a move to Queensland, suggesting they take on long-distance jobs beyond South Australia. If your move involves a remote or regional destination, it's worth confirming coverage and any additional charges directly before booking. Their storage facility also makes them an option if you need somewhere to hold belongings between properties.
Can Jacobs Removals handle urgent or same-day bookings?+
At least one reviewer specifically praised Prue in the office for organising a next-day move when a competitor cancelled at the last minute with a 48-hour deadline. This suggests the business can accommodate urgent timelines when availability allows. If you're in a time-pressured situation, calling directly rather than submitting an online form is likely to get a faster response, based on what some reviewers experienced through the form process. Same-day availability will depend on existing job commitments, so early contact is advisable.
Does Jacobs Removals move pianos and specialty items?+
Yes — piano moving is specifically mentioned in customer reviews, which puts them ahead of some regional operators who won't take on specialty items. However, at least one piano move resulted in a complaint about wall damage during the job, so it's worth discussing access constraints, wall protection, and responsibility for any incidental damage before the booking is confirmed. Getting the scope of work clearly agreed in writing — including what 'moving' covers and what it doesn't — is practical advice based on what some customers experienced.
What do customers say about pricing at Jacobs Removals?+
Most positive reviews don't raise pricing as an issue, and one reviewer specifically mentions 'reasonable prices' as a factor in recommending them. However, at least one customer reported being misquoted and not informed of weekend rates, which caused frustration after the fact. To avoid surprises, it's worth asking explicitly whether the quote covers weekend or after-hours rates, any fuel levies, and whether there are time-based charges for jobs that run longer than estimated.
How does Jacobs Removals handle damage claims if something is broken during a move?+
This is an area where reviews are mixed. Several customers reported items being scratched, scuffed, or broken during moves, and some found it difficult to get a response or resolution from the business afterwards — one reviewer sent photographs of damage and received no reply. A small number of reviewers had better experiences, but it's not clear from reviews whether the business carries transit insurance or has a formal claims process. Before booking, ask directly about their damage liability policy and what steps to take if something is damaged on the day.