Nova Air and Electrical
Three customers name Tim specifically for diagnosing faults that had stumped other technicians.
Specific technicians Tim and Matthew stand out for servicing and fault diagnosis, and the office team (Karen and Keira in particular) gets named repeatedly for keeping complex, multi-day installs on track. That said, the sample shows a genuine pattern worth knowing about: five reviewers describe arriving windows that passed with no technician and no proactive call from the office, and some of those involved paid deposits and taken time off work. This isn't universal — many reviewers describe punctual, smooth installs — but it's above the baseline for a business this size, so it's worth confirming your booking the day before and asking who your contact is if the crew is running late. The long customer retention visible in the reviews (multiple customers mentioning 5, 10, even 15+ year relationships) suggests the overall experience lands well enough that people keep coming back.
Their work
What it's like working with them
Based on a sample of Google reviews (220 total)
“most Professional tidy results inside and outside”
“Tim persevered and cleverly identified the problem”
“Karen's responses have always been prompt and courteous”
What they help with
Based on what their customers hired them for
How they stack up
Context from 248 air conditionings in Newcastle
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Nova Air and Electrical
Nova Air and Electrical combines air conditioning installation and service with licensed electrical work — a pairing that matters when a ducted system install also needs a switchboard upgrade, which several reviewers specifically noted they handled in a single visit. Technician Tim is repeatedly singled out for diagnostic persistence on stubborn or long-running faults, while Matthew earns specific praise for thorough servicing and explaining filter maintenance clearly to homeowners. On the quoting and coordination side, Karen and Keira in the office are named across multiple reviews for responsiveness and keeping projects moving — Karen especially for ducted system projects that required extended back-and-forth before install. The install crews draw consistent praise for removing shoes, cleaning up after themselves, and walking customers through remote controls before leaving — small details that matter when trades are in your home all day. They handle everything from single split system swaps (often quoted and installed within days) to complex multi-head and full ducted reverse-cycle installs in established homes, and they also carry out shed wiring, fan and lighting installs, and power point additions under the same job. Their decade-plus operating history means they're managing ongoing maintenance relationships with some customers across 15+ years, which suits homeowners who want one contractor handling both the AC service schedule and any associated electrical work.
Best for: homeowners needing ducted or multi-head AC installs combined with electrical upgrades in a single booking, long-term AC service and maintenance relationships, and complex installs in established homes where previous work complicates the job.
Location
Often needed together
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Claim This Profile — Free →Common questions about Nova Air and Electrical
How quickly can Nova Air and Electrical quote and install a split system?+
Several reviewers describe turnarounds of just a few days from quote to installation — one customer received a quote on a Friday and had the unit installed and running by Monday. For larger ducted or multi-head systems, a few weeks from quote to install appears more typical based on the reviews. If timing is critical, it's worth asking the office when you enquire rather than assuming a specific window.
Does Nova Air and Electrical handle electrical work alongside air conditioning?+
Yes — and this is one of their more practical differentiators. Multiple reviewers had switchboard upgrades, new circuits, ceiling fans, power points, and shed wiring handled in the same booking as their AC install. Their Google business listing also includes an electrician category, so this isn't a side service — it appears to be a core part of what they do.
Which technicians do customers mention by name, and what are they known for?+
Tim is mentioned by multiple reviewers specifically for persistent fault diagnosis on units that had been misbehaving for months, and for clear explanations throughout. Matthew is praised for thorough annual servicing, explaining filter care, and fixing a noise defect on a ducted system that had been missed at original install. Lewis and Dean also appear in reviews for punctuality and communication on install and service calls.
Are there any scheduling issues I should know about before booking?+
Five of the 50 reviews we looked at describe scenarios where the crew didn't arrive during the agreed morning window and the customer had to chase the office for an update rather than receiving a proactive call. In most of those cases the job did eventually proceed the same day, and several reviewers mention excellent communication in other respects. Confirming your booking the afternoon before and asking for a direct contact number if the crew is running late is a reasonable precaution based on this pattern.
Does Nova Air and Electrical offer ongoing servicing and maintenance after installation?+
Yes — several long-term customers in the reviews describe annual service arrangements spanning 5 to 15-plus years. Technicians Tim and Matthew are both mentioned in servicing contexts, covering filter cleaning, system checks, and identifying faults. One reviewer specifically signed up for a five-year service plan after their ducted install. If ongoing maintenance matters to you, it's worth asking about a service schedule at the time of installation.