Macquarie Garage Doors
Matt leaves customers knowing how to maintain their own door — a detail that keeps coming up across dozens of independent reviews.
Ben on the sales side draws similar praise for steering customers toward what they actually need rather than the most expensive option. The sample average sits at 4.8★ with no meaningful drop in the recent half, which gives reasonable confidence the business is performing consistently right now. Two reviewers noted that post-order communication required them to chase for updates rather than receiving proactive scheduling, so if you're ordering a new door with a lead time, it's worth asking upfront how and when they'll contact you to confirm the install date.
Their work
What it's like working with them
Based on a sample of Google reviews (546 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 232 garage doorss in Newcastle
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Macquarie Garage Doors
Macquarie Garage Doors covers the full spectrum of residential garage door work — new roller door and panel lift installations, motor and opener replacements, cable and spring repairs, servicing, and gate automation — and does it all in-house with a named team rather than subcontractors. Matt (also called Matthew) is the technician customers encounter most often for service and repair calls: reviewers specifically praise his habit of explaining what he's doing and why, showing homeowners how to maintain their doors between visits, and occasionally leaving grease spray behind so they know exactly what product to use. Ben handles the sales and quoting side, with multiple customers noting he gave practical advice during the selection process without pushing unnecessary upgrades. The business is particularly well-suited to urgent situations — motor failures, snapped belts, and doors that won't close reliably — because same-day and next-day responses appear repeatedly in the reviews, and the team consistently calls ahead to confirm arrival times. For new installations, customers report receiving Gliderol A-Series roller doors installed in a single day across both front and rear openings, with the job left clean when the crew departs. One niche worth knowing: at least one reviewer credits them with repairing an out-of-production side-roller door that other companies couldn't or wouldn't touch, which points to a deeper technical range than most category competitors carry.
Best for: urgent same-day motor failures and door breakdowns, full roller or panel lift door replacements in a single day, servicing older or hard-to-repair door models, and homeowners who want a technician who explains the job as they work.
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Claim This Profile — Free →Common questions about Macquarie Garage Doors
How quickly can Macquarie Garage Doors respond to a broken motor or door that won't close?+
Same-day and next-day responses come up repeatedly across the reviews — one customer had a new Merlin motor quoted over the phone and installed the following morning, another had their snapped drive belt replaced within days over Easter. The office team appears to triage urgency on the initial call and schedule accordingly. If your door is stuck open or a pet is escaping through an unreliable gate, it's worth calling rather than booking online to explain the urgency directly.
What garage door brands and products does Macquarie Garage Doors install?+
Reviews specifically mention Gliderol A-Series roller doors, Merlin motors and openers, and the MyQ smartphone access system. B&D roller doors also appear in at least one review as a product they supply. The showroom in Gateshead stocks doors you can view in person before ordering, which customers found useful when selecting colours and styles — one reviewer called out the Surfmist Gliderol as a recent install.
Does the same technician handle quotes and installations, or are they separate?+
Based on the reviews, quoting and installation are handled by different people. Ben is the name most associated with measure-and-quote and product advice, while Matt (and a second Matt) handle the majority of installation and repair visits. Customers who dealt with both stages described the handover as smooth, though a couple of reviewers noted they had to initiate contact themselves to confirm install scheduling after ordering.
Do they service older or discontinued garage door models?+
At least one reviewer specifically credits Macquarie Garage Doors with repairing a side-roller door that is no longer manufactured and which other companies were unable to fix. Matt's technical knowledge on older panel doors and mechanisms is mentioned in multiple service reviews, suggesting the team has experience beyond just fitting new equipment. If you have an unusual or older door, it's worth describing it when you call — they may be able to advise over the phone before sending someone out.
What should I expect to pay, and do customers find their pricing reasonable?+
Specific dollar amounts don't appear in the reviews, so exact pricing isn't possible to confirm here. However, multiple customers describe being impressed or pleasantly surprised by the cost — one compared their motor replacement favourably to a DIY Bunnings option and noted it was only marginally more expensive. Quotes are typically provided over the phone for straightforward motor replacements, while door installations involve a site measure first. Confirming the full scope in writing before work begins is always a sensible step.