Advanced Pest Control
Jeremy earns repeat bookings for annual inspections customers call the most thorough they've had.
Some customers, particularly those who dealt with Jeremy or Lana, describe punctual, well-explained visits they'd happily repeat; others report difficulty getting anyone to return calls or emails, and waits of five or more weeks for follow-up bookings. The most significant caution sits with termite management: two detailed reviews raise concerns about whether inspections met industry standards, and one resulted in active termites being missed after treatment was declared complete — serious enough that you should ask any technician upfront to walk you through the specific inspection and treatment protocol they'll follow before committing. For routine annual pest sprays and general spider or insect control, the complaints pattern is much thinner, and named technicians get genuinely warm feedback — so if you can request Jeremy and confirm scheduling availability before you book, that appears to be where this business is on steadier ground.
Their work
What it's like working with them
Based on a sample of Google reviews (19 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 240 pest controls in Newcastle
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Advanced Pest Control
With around 26 years in the business, Advanced Pest Control handles the full range of residential pest services — general pest sprays, spider treatments, and termite inspection and management for homes across the Newcastle and Wickham region, including properties built by volume builders like McDonald Jones Homes. Jeremy stands out in reviews for conducting thorough annual pest checks and taking the time to walk homeowners through exactly what's being sprayed and why; Norm and Lana are also mentioned by name, with Lana handling the booking and admin side in a way customers describe as friendly and efficient. The business appears best suited to homeowners who want an annual maintenance relationship rather than one-off emergency callouts — several reviewers mention returning year after year — though scheduling flexibility can be limited, with at least one customer reporting multi-week waits for follow-up visits. On termite work specifically, the picture is mixed: one detailed account describes a case where national treatment standards weren't followed, active termites were missed on re-inspection, and communication with the office broke down — a serious concern for anyone facing structural termite damage. For routine general pest control and annual inspections with a named technician like Jeremy, the experience described by satisfied customers is thorough and clearly communicated; for complex termite management jobs, it's worth asking upfront about the specific inspection and treatment protocol they'll follow.
Best for: annual general pest maintenance with a named technician, routine indoor and outdoor spray treatments for spiders and insects, and new build pest checks in the Newcastle region.
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Claim This Profile — Free →Common questions about Advanced Pest Control
What areas does Advanced Pest Control service?+
The business is based in Wickham, NSW, and reviews reference jobs in Newcastle and surrounding areas. One review specifically mentions work on a McDonald Jones Homes new build, suggesting they're familiar with volume builder properties in the region. For coverage of your specific suburb, it's worth calling ahead to confirm — the office has a 1300 number but response times have been flagged as inconsistent by some customers.
Does Advanced Pest Control handle termite inspections and treatment?+
Yes, termite inspection and treatment is part of their offering, and they've handled cases involving active termites in structural beams. However, at least two detailed reviews raise concerns about whether their process matches the national standards set out by AEPMA — one customer found active termites were still present after being told treatment was successful, and ultimately switched to another company. If you're dealing with active termites or structural damage, ask the technician upfront to outline the full inspection and treatment protocol they'll follow before work begins.
Which technicians get mentioned in customer reviews?+
Jeremy is the most specifically praised technician — one customer described their annual inspection with him as the most thorough they'd ever had, noting he sprayed indoors and out and explained the whole process. Norm is also mentioned positively, and Lana is praised on the admin and booking side for being friendly and efficient. If you have a preference, it may be worth requesting a specific technician when you book.
How responsive is Advanced Pest Control to calls and booking requests?+
Responsiveness is a recurring concern in the reviews — at least three customers mention difficulty getting calls or emails returned, with one reporting they were told the phone line was being diverted to Sydney or that staff were at a Christmas party. Follow-up bookings after initial treatment have also been described as slow, with one customer waiting over five weeks for a re-spray. It's worth confirming availability and scheduling in writing before you commit to a job.
Is Advanced Pest Control suitable for routine annual pest maintenance?+
For straightforward annual pest sprays and inspections, satisfied customers describe punctual technicians who explain what they're doing and leave them feeling confident. Several reviewers mention returning year after year, suggesting the experience is repeatable when things go well. The caveat is scheduling — if you need flexibility on timing or a specific appointment window, confirm this upfront, as at least one customer reported being labelled difficult for requesting a specific time slot.