Absolute Pools
Owner Jaime visits sites personally — and multiple customers say it led to real savings on their build.
From the 20 reviews we analysed, however, four customers separately describe disputes that reached NCAT or the courts, and a handful more report difficulties getting post-install issues resolved. The rating trajectory adds context: the earlier portion of our sample averaged 2.6★ while the more recent half sits at 3.7★, which may reflect a team or process improvement, though the gap between best and worst experiences remains wide even in recent months. Before signing, it's worth asking directly about the capped excavation cost terms, confirming your pool dimensions in writing against the contract spec, and checking what the dispute resolution process looks like if something needs fixing post-install.
Their work
What it's like working with them
Based on a sample of Google reviews (25 total)
“shocked and pleased the actual owner came to site”
“one stop shop, capped excavation costs and the fact you are dealing with just one company”
“Sam has kept communication clear and consistent throughout”
What they help with
Based on what their customers hired them for
How they stack up
Context from 215 pool builders in Newcastle
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Absolute Pools
Absolute Pools is a one-stop-shop pool builder operating out of the Newcastle-Beresfield area, handling everything from shell supply and excavation through to tiling, fencing, landscaping, and equipment installation under a single contract — so homeowners aren't left coordinating separate trades. The ownership team, Jaime and Vanessa, are hands-on: Jaime has been praised for visiting sites personally to find cost savings and staying in contact after hours to make sure installs go smoothly, while Vanessa handles the financial and contract side with flexibility. On the sales and consulting side, Carly is singled out for transparent, empathetic communication from first enquiry through to build, and Sam keeps ongoing project communication organised once work is underway. On the ground, Dave (pool systems) and Flanno lead the install crew and are noted for professionalism and a clean worksite. A capped rock-excavation cost is a notable structural differentiator — reviewers specifically flag this as reducing financial uncertainty compared to open-ended excavation quotes from competitors. Absolute Pools appears best suited to homeowners who want a fully managed, single-contract build rather than those looking to project-manage their own trades.
Best for: homeowners wanting a single-contract, fully managed pool build, families needing an accelerated install timeline, and buyers who want transparent pricing with capped excavation costs.
Location
Often needed together
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Claim This Profile — Free →Common questions about Absolute Pools
Does Absolute Pools manage council approvals, or do homeowners handle that themselves?+
Based on customer reviews, Absolute Pools handles the council approval and certification process on the homeowner's behalf, using their own certifiers. One reviewer specifically described dreading the council approval stage but found it made easy by Absolute and their certifiers. This is part of their all-trades, single-contract model rather than something homeowners need to coordinate separately. It's worth confirming in your quote exactly which approval steps are included.
What areas around Newcastle does Absolute Pools service?+
Absolute Pools is based in Beresfield and reviews mention builds across the broader Newcastle region. One contract reviewed by customers references a per-kilometre charge for carting excavated dirt, which suggests distance from their base can affect pricing. Confirm your address with them early to get an accurate picture of any travel or cartage costs specific to your site.
How does the capped excavation cost work, and is it included in the standard quote?+
Several reviewers highlight a capped rock-excavation cost as a key reason they chose Absolute Pools over competitors, noting it removes the financial uncertainty of hitting unexpected rock during digging. Reviewers describe the overall quoting process as thorough and transparent. That said, confirm the exact cap figure and any conditions attached before signing, as one negative reviewer mentioned unexpected charges at install time that differed from initial discussions.
Which team members will I deal with during the build, and what are their roles?+
Reviews name several specific people: Carly handles sales consultations and is praised for empathy and transparency from first contact; Sam manages project communication during the build; Dave oversees pool systems and post-install walkthroughs; and Flanno leads the on-site crew. Jaime (owner) is noted for visiting sites personally, and Vanessa handles contracts and finances. Not every customer mentions all of these people, so the team you interact with may depend on when your build is scheduled.
What do customers say about Absolute Pools' pricing compared to other pool builders?+
Reviewers generally describe their pricing as competitive rather than the cheapest on the market. One customer who contacted nine pool companies noted Absolute was not the lowest quote but was close — within a couple of thousand dollars — while offering more in terms of full project coordination and capped excavation costs. One negative reviewer raised concerns about per-kilometre cartage fees being higher than expected at install time, so it pays to read the contract terms on variable charges carefully before signing.