Narellan Pools Greater Gosford and Tuggerah Lakes
Kellie, Tereena, and Mick are named by multiple customers across every stage of the pool build — sales, project management, and installation.
That level of named, role-specific praise across multiple reviewers suggests the team operates with genuine personal accountability rather than anonymous project management. Reviews from the more recent period average higher than earlier ones, which is worth factoring in if you are comparing this franchise against newer entrants. One reviewer raised a serious complaint about a contract cancellation and site assessment issue that went to court — this is a single review among 27, so it does not represent a pattern, but it is worth asking the team directly about their site assessment process and what happens if unexpected conditions arise after contracts are signed.
Their work
What it's like working with them
Based on a sample of Google reviews (27 total)
“office staff were always responsive”
What they help with
Based on what their customers hired them for
How they stack up
Context from 215 pool builders in Newcastle
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Narellan Pools Greater Gosford and Tuggerah Lakes
This franchise covers the Greater Gosford and Tuggerah Lakes region and specialises in fibreglass pool supply and installation, including navigating complex site conditions — tight backyards, main road access, and council approval requirements. Kellie leads the sales process and is consistently singled out for walking customers through challenging installs, explaining council regulations, and following through after the initial conversation; multiple reviewers note she was the only rep who followed up after initial enquiries. Tereena manages projects and customer communication through construction, and reviewers specifically credit her with keeping people calm when third-party delays occurred. On the building side, Mick handles installation and is praised for being communicative and hard-working, while handover has been handled by team members including Jase and Anders, who customers mention staying in contact with post-installation. The business operates as a company entity, is GST registered, and has been active for approximately 13 years. Recent reviews have trended higher than earlier ones, which may be worth noting if the franchise's earlier period of operations gave you pause.
Best for: homeowners planning new fibreglass pool builds on the Central Coast, properties with difficult access or complex council approval requirements, and buyers who want named staff accountable at every stage from sales through to handover.
Location
Often needed together
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Claim This Profile — Free →Common questions about Narellan Pools Greater Gosford and Tuggerah Lakes
What areas does Narellan Pools Greater Gosford and Tuggerah Lakes cover?+
The franchise is based in Cardiff, NSW and services the Greater Gosford and Tuggerah Lakes regions on the Central Coast. Reviewers mention installs across the Central Coast area, and the business has also referenced the Newcastle team collaborating on some projects. If your property is on the fringes of these regions, confirm coverage directly with the office before proceeding.
Can they handle difficult access or unusual site conditions?+
Multiple customers specifically mention challenging installs — including tight backyards and main road access — and report these were completed without major issues. Kellie in sales is credited with assessing complex install scenarios and managing council requirements upfront. That said, one reviewer raised a concern about site assessment adequacy, so it is worth asking the team to walk through their site inspection process in detail before signing a contract.
Who will I be dealing with throughout the build process?+
Based on reviews, Kellie typically handles sales and initial consultation, Tereena manages project coordination and customer communication during the build, and Mick leads on-site installation. Handover has been handled by team members including Jase and Anders in reviewed projects. Customers repeatedly describe being able to reach the right person at each stage, which appears to be a deliberate part of how the team operates.
What do customers say about communication during construction?+
Communication during the build is one of the most frequently mentioned positives across the 25 reviews analysed. Customers describe being kept updated on date changes, having calls returned promptly, and being personally checked on by on-site crew. Tereena is specifically named for managing customer anxiety when third-party delays (outside Narellan's control) affected timelines.
Is support available after the pool is handed over?+
Several reviewers mention ongoing contact with the team after handover, with one customer noting they still kept in touch more than a year after installation. The handover process itself is described as informative, with customers saying they felt confident asking follow-up questions afterward. Reviews don't detail specific post-installation service packages, so confirm the scope of after-sales support directly with the team.