Newcastle Audio Visual and Security (NAVS)
Customers specifically name Marty and Brad for staying reachable years after the security system was installed.
The standout pattern across the positive reviews is after-sales follow-through: customers specifically mention Marty and Brad being reachable and helpful well after the invoice was paid, including one case where support came three years post-install. That's the detail worth weighing most heavily when choosing a security installer, because camera systems need occasional attention and many operators vanish once the job is done. Ask NAVS directly about their callout rates, what's covered if a camera fails shortly after install, and whether ongoing support is part of their standard service or billed separately.
Their work
What it's like working with them
Based on a sample of Google reviews (7 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 234 security & cctvs in Newcastle
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Newcastle Audio Visual and Security (NAVS)
Marty leads NAVS with Brad as a named technician on installs, and the pair handle both the sales and hands-on setup of security camera systems and AV equipment across the Newcastle region. What the reviews highlight that you won't see on a spec sheet is their post-install responsiveness — one customer flagged an internet connectivity problem three years after the original install and the team troubleshot it remotely until it was resolved, which is unusual for a trade that often disappears after handover. Operating as a sole trader with a small crew gives NAVS a different dynamic to a larger security integrator: you're likely dealing with the same people who did the original install when something goes wrong, rather than a call centre. The business sits in an interesting middle ground between electronics retail and installation services, suggesting they can supply and fit systems rather than just labour on equipment you've sourced yourself. Based on what reviews describe, residential security camera systems appear to be their core focus, though the 'Audio Visual' in their name points to a broader capability worth asking about if you need TV mounting or home theatre alongside cameras. NAVS suits homeowners who want an ongoing relationship with their installer rather than a one-off fit-and-forget job.
Best for: residential security camera installs where you want ongoing access to the same technicians, homeowners looking for a local Newcastle-region installer who can supply and fit equipment, and anyone who values being able to call the original installer when something needs attention months or years later.
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Claim This Profile — Free →Common questions about Newcastle Audio Visual and Security (NAVS)
Who actually shows up to do the work at NAVS?+
Based on customer reviews, Marty and Brad are the two names consistently mentioned on installs. Marty appears to lead the business and is described as responsive to post-install queries, while Brad is specifically praised for the quality of system setup. As a sole trader operation with a small crew, you're likely dealing with the same people throughout your job rather than rotating staff.
Does NAVS provide support after the install is complete?+
Post-install support is one of the more specific things reviewers call out. One customer noted the team helped troubleshoot an internet connectivity issue three years after the original install. Another mentions NAVS is 'very quick to respond to any issues or queries.' That said, with only 7 total reviews, it's worth asking upfront what their support policy looks like and whether after-hours callouts are available.
What areas does NAVS cover?+
NAVS is based in Redhead, NSW, which sits on the southern end of Lake Macquarie. Reviews don't specify exactly how far they travel, so if you're outside the immediate Newcastle or Lake Macquarie area, confirm your location with them directly before booking.
Does NAVS supply equipment as well as install it?+
Their Google business categories include electronics store and home goods store alongside installation, which suggests they can supply and fit systems rather than requiring you to source equipment separately. This is worth confirming directly, as it can simplify the process and clarify who's responsible if hardware fails.
What do customers say about NAVS's pricing?+
Reviews don't specifically discuss pricing or value for money, so we can't give you a reliable read on where they sit in the market. One review mentions a $110/hr service rate in the context of a complaint, but this is a single data point. Ask for a written quote upfront and clarify what's included if a camera needs attention shortly after install.