Unified Security
Lucas talks customers through unfamiliar alarm systems over the phone — even during blackouts, before they're clients.
From the 24 reviews we worked with, two separate customers reported confirmed bookings where no one showed up and calls went unanswered, with one noting the voicemail was full; that's a small but consistent signal worth noting for a business this size. The strong majority of jobs went smoothly with praised communication and clean installs, so it's worth confirming your booking in writing and keeping a direct contact handy rather than relying solely on the phone line.
Their work
What it's like working with them
Based on a sample of Google reviews (26 total)
“very competitive price”
“rocked up on time and got the job done with no hassle”
What they help with
Based on what their customers hired them for
How they stack up
Context from 234 security & cctvs in Newcastle
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Unified Security
Lucas, the named technician behind most of Unified Security's work, handles everything from multi-camera CCTV installs and alarm system setup to keyless entry and network/connectivity troubleshooting — a broader technical range than most pure-CCTV operators. Reviews repeatedly highlight that Lucas arrives with pre-prepared examples, screenshots, and configuration recommendations rather than just quoting on the spot, which gives customers a clearer basis for comparison before committing. He's done commercial work at scale — a 20-camera business install and gym security software integration are both mentioned — but the majority of reviewed jobs are residential, including homes inheriting old or faulty alarm systems. What stands out across multiple reviews is after-hours phone support: Lucas has talked customers through disconnecting malfunctioning alarms during a blackout and on a Monday evening, without an existing service relationship. The install process itself is consistently described as clean and tidy, with Lucas accommodating last-minute changes and walking customers through system operation before leaving.
Best for: residential CCTV installs where you want detailed pre-install options explained, commercial security upgrades requiring multi-camera setups, and homeowners dealing with inherited or malfunctioning alarm systems who need hands-on technical troubleshooting.
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Claim This Profile — Free →Common questions about Unified Security
What types of security jobs does Unified Security take on?+
Unified Security handles a wide range of work including CCTV camera installations, alarm system installs and upgrades, keyless entry, and network connectivity fixes. Reviewed jobs span both residential homes and commercial premises — including a 20-camera business install and gym security software setup. Lucas also handles inherited or legacy alarm systems that other technicians haven't been able to resolve. If your job has an unusual technical element, reviews suggest he's comfortable working through unfamiliar configurations.
Does Unified Security offer emergency or after-hours support?+
Multiple reviewers mention Lucas answering calls outside business hours for urgent alarm issues — including during a blackout and on a Monday evening — even for people who weren't existing customers. In both cases he walked callers through disconnecting faulty systems over the phone at no charge. This appears to be an informal rather than advertised service, so it's worth asking directly when you make contact. Given that two reviewers also reported unanswered calls, having a backup contact method is sensible.
What do customers say about Unified Security's pricing?+
Pricing is mentioned positively across several reviews, with one customer noting Lucas's quote was the most competitive after getting three quotes from highly rated Newcastle installers. Commercial clients also describe the pricing as competitive for the quality of equipment and installation provided. No reviews mention surprise charges or pricing disputes. If you're comparing quotes, reviewers suggest the value comes partly from Lucas providing detailed pre-install options rather than a basic line-item quote.
How reliable is Unified Security for keeping appointments?+
The majority of reviews describe Lucas as punctual and easy to schedule, with several specifically noting he arrived on time and worked around the customer's schedule. However, two separate reviewers reported confirmed bookings where no one showed up and calls went unanswered — one noted the voicemail was full. Given this, it's worth confirming your appointment the day before and requesting a direct contact number or written confirmation rather than relying only on a phone call.
Does Unified Security work in areas outside Mayfield West?+
Reviews reference jobs across the Newcastle region — one customer explicitly noted getting quotes from CCTV installers across Newcastle before choosing Unified. The business doesn't publicly list a defined service radius, so it's best to ask directly when enquiring. Based on the reviewed jobs, both suburban residential and commercial premises in the broader Newcastle area appear to be within scope.