Total Waterproofing Supplies
Aaron and Bruce resolve complex waterproofing problems that general hardware stores can't — and at noticeably lower prices.
That distinction matters when you're choosing between waterproofing membranes, because the wrong product for your surface or exposure class can fail silently behind tiles. Pricing is flagged positively in multiple reviews, with customers noting costs come in well below major chain retailers, which makes this worth a call before defaulting to a Bunnings run. The team's willingness to work through difficult or unusual jobs — not just straightforward purchases — is the thing that appears to bring customers back, and makes this a sensible first stop whether you're a tiler wanting trade supplies or a homeowner doing a single bathroom renovation.
Their work
What it's like working with them
Based on a sample of Google reviews (20 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 220 waterproofings in Newcastle
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Total Waterproofing Supplies
Run by a tight-knit team that includes Bruce, Aaron, and Pat, Total Waterproofing Supplies operates as a specialist trade supplier rather than a general hardware store — their entire focus is waterproofing, which means the product range and staff knowledge go far deeper than anything you'd find at a big-box retailer. Aaron in particular draws repeat mentions for his technical depth, helping both licensed builders and DIY homeowners work out exactly which membrane or sealant suits their specific substrate and conditions. Bruce brings decades of hands-on experience to the counter and reviews suggest he's especially useful when a job has gone sideways — one customer described getting expert help navigating what they called 'a job from hell in the trench of doom,' which gives you a sense of the problem-solving culture here. The team's approach is notably consultative: customers consistently mention staff taking time to match them to the right product rather than just moving stock, and at least one reviewer noted being given storage tips on the way out the door. Pricing comes up repeatedly as a genuine advantage — multiple customers note costs sit meaningfully below major chain alternatives, which matters when waterproofing membranes and sealants can add up quickly on a bathroom or structural job. With around two decades in operation, this is a business that suits everyone from licensed waterproofing contractors to homeowners tackling a single wet area renovation who want to buy trade-grade materials with proper guidance.
Best for: trade contractors and DIY homeowners needing specialist waterproofing membranes and sealants, homeowners tackling a single wet area or bathroom renovation who want proper product guidance, and builders dealing with complex or below-ground waterproofing challenges.
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Claim This Profile — Free →Common questions about Total Waterproofing Supplies
Is Total Waterproofing Supplies suitable for homeowners, or is it trade-only?+
Reviews make clear they serve both — one reviewer specifically calls them out as the go-to whether you're a builder or a homeowner doing your own bathroom. Staff are described as patient with less experienced customers, explaining product options rather than assuming prior knowledge. You won't feel out of place walking in as a DIYer. That said, licensed waterproofing contractors and tilers are also well catered for in terms of product range and pricing.
What do customers say about pricing compared to hardware stores?+
Pricing comes up as a genuine advantage across multiple reviews, with at least one customer explicitly noting costs are considerably lower than a major hardware chain. Given that professional-grade waterproofing membranes and sealants can be expensive, this is worth factoring in before defaulting to a Bunnings trip. The combination of lower prices and better product-specific advice appears to be a key reason customers return. It's worth calling ahead to confirm pricing on the specific membrane or sealant you need.
Who are the main staff members and what are they known for?+
Aaron is mentioned most frequently and is praised specifically for deep product knowledge — one reviewer describes him as 'a font of knowledge and eager to help.' Bruce is noted for hands-on experience and his ability to work through complex or problematic jobs. Pat is also mentioned by name as helpful and knowledgeable. Reviews suggest the whole team takes a consultative approach rather than a quick-sale mentality.
Can Total Waterproofing Supplies help me figure out which product is right for my job?+
This appears to be one of their strongest points. Customers consistently describe staff taking time to match them to the correct product for their specific job rather than just selling whatever's on the shelf. One customer noted staff even gave them tips on storing the product as they were leaving. For unusual or difficult jobs, reviews suggest Bruce and Aaron are willing to work through the problem in detail. If you're unsure what you need, bringing job photos or a description of your substrate and area should help them narrow it down quickly.
Where is Total Waterproofing Supplies located and do they sell online?+
The business is based in Cardiff, NSW, in the Lake Macquarie area south of Newcastle. Reviews don't mention online ordering or delivery, so it's likely primarily a walk-in trade store. If you're travelling from outside the immediate area, it's worth calling ahead to confirm product availability for your specific job. Their specialist focus means stock levels on waterproofing-specific products are likely more reliable than a general hardware store.