Platinum AC
Ben personally sizes every system — and customers say it's the best money they've spent years later.
From the 50 reviews analysed, Kerrie in admin and the installation crew (Josh, Luca, Gianluca, Jake, Kyran) are named so frequently and praised so specifically that this reads as a stable, cohesive team rather than rotating subcontractors. Platinum AC is GST-registered and has been operating for around 12 years, which matters for warranty and after-install support. One negative review in the sample describes incomplete work on a builder-managed renovation where wall vent covers were used in floors and one room was left without a cover — a single isolated mention that doesn't represent a pattern across the remaining 56 reviews, but worth raising directly if your job involves a builder or third-party project manager rather than a direct engagement. For direct residential customers, the practical tip from reviewers is to book well in advance — high demand means availability is not always immediate.
Their work
What it's like working with them
Based on a sample of Google reviews (57 total)
“I can waste your money but the 20kw will do the job easily”
“Kerrie made the booking process incredibly easy”
“left the place cleaner then when they started”
“3 areas / 6 outlets are completely installed and configured in less then 4 hours”
“three new Daikin split systems”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Platinum AC
Ben leads the Platinum AC team as owner and primary technical advisor — reviews consistently show him visiting homes personally to assess requirements, recommend the right-sized unit (rather than upselling), and then returning to oversee installation. Kerrie manages the office and is specifically praised for making booking seamless, providing narrow arrival windows, and handling invoicing promptly — she's the reason the operation feels well-organised before anyone sets foot on site. Installers Josh, Luca, Gianluca, Jake, and Kyran appear across multiple reviews handling the physical installs, with reviewers noting they use drop sheets on floors, remove shoes between subfloor and living areas, and leave sites clean enough that several customers mention 'no trace' of work. What sets them apart is a willingness to tackle jobs other companies won't — a ducted system in a 50-year-old house where competitors said it was impossible, a 10kW condenser discreetly fitted into a Manly apartment's subfloor, and multi-storey ducted runs across complex layouts. They specialise exclusively in Daikin systems for residential properties, covering split systems, fully ducted setups with smart zone controllers, and full replacements of ageing systems — and they've won Northern Beaches Local Business Awards in 2015 and 2019. Demand is high enough that one reviewer recommends booking two to three months ahead.
Best for: complex ducted installs in older or multi-storey homes, direct residential clients who want the owner involved in sizing and planning, Daikin system upgrades replacing ageing or undersized units, and apartment air conditioning where discreet installation matters.
Location
Often needed together
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Claim This Profile — Free →Common questions about Platinum AC
What areas does Platinum AC service?+
Platinum AC is based in Cromer on the Northern Beaches of Sydney. Customers across multiple reviews reference suburbs including Manly, Narrabeen, and broader Northern Beaches locations. Reviews don't specify exact boundary suburbs, so if you're outside the immediate Northern Beaches area, confirm coverage with Kerrie in the office before booking.
Does Platinum AC handle complex or difficult installations?+
Yes — this is one of their clearer differentiators. Reviewers specifically mention a ducted system installed in a 50-year-old home where other companies said it wasn't possible, a 10kW Daikin condenser fitted discreetly into an apartment subfloor, and multi-floor ducted runs across complex layouts. Ben visits the site himself before quoting, which means difficult jobs are assessed properly upfront rather than flagged as problems on installation day.
What do customers say about Platinum AC's pricing?+
Multiple reviews describe the quotes as competitive and fair, with several customers noting the quote was detailed and clearly explained. Ben's approach leans toward right-sizing rather than upselling — one customer records him saying 'I can waste your money but the 20kw will do the job easily' when they pushed for a larger unit. No reviews flag pricing as a concern, but exact quotes depend on system type and installation complexity.
How far in advance do I need to book Platinum AC?+
One reviewer explicitly recommends booking two to three months in advance, noting the business is in high demand. That said, other reviews mention relatively quick turnarounds — one customer received a quote and had the system installed within a month, and another notes Ben booked an installation for a Tuesday after a Friday inspection. Availability likely varies by season, so contacting Kerrie early is the safest approach, especially heading into summer.
Who will I actually deal with at Platinum AC?+
Kerrie handles the office side — quotes, scheduling, invoicing, and communication — and is praised across many reviews for being responsive and organised. Ben, the owner, typically does the initial site visit and quote in person, then leads or oversees the installation. The installation crew includes Josh, Luca, Gianluca, Jake, and Kyran, who appear by name in reviews covering a range of jobs from single split systems to full ducted installations.