EPL Appliance Repair
Five named technicians — including an owner who personally handles callbacks — cover everything from Miele steam ovens to Schweigen ceiling cassette rangehoods.
That accountability is the strongest differentiator here. The trajectory in the most recent reviews does show some volatility: three reviews in the sample describe recurring faults where the original repair didn't hold and follow-up communication dropped off — a real inconsistency worth noting, even though it represents a small share of the overall review pool. When booking, it's worth asking upfront what happens if the fault returns within a short window, and confirming the technician will test the appliance under the actual failure conditions before signing off.
Their work
What it's like working with them
Based on a sample of Google reviews (864 total)
“communication via SMS was timely and very efficient”
“Steve, the owner of EPL Appliances came out today and addressed the issue in very quick time”
What they help with
Based on what their customers hired them for
How they stack up
Context from 124 appliance repairs in Northern Beaches
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About EPL Appliance Repair
EPL runs a multi-technician appliance repair team that covers an unusually wide range of household machines — ovens, dishwashers, washing machines, tumble dryers, coffee machines, range hoods (including ceiling-mounted Schweigen cassette units), fridges, microwaves, and BBQ rangehoods. Named technicians appear repeatedly across reviews, each with a distinct track record: Mike is the team's most frequently mentioned tech and draws consistent praise for diagnosing problems quickly and explaining faults in plain language; Steve, who appears to be the owner, handles escalations personally and has shown up on third visits at no charge to resolve stubborn issues; Alex earns repeated mentions for keeping tight two-hour arrival windows and sourcing parts fast even over public holidays; Sam is recognised for courteous follow-through on multi-visit jobs; and Soheil and Mohsen round out a team comfortable with both mainstream brands and premium European appliances like Gaggenau, Miele, Falmec, Felmec, and Fisher & Paykel. The business acts as an authorised or referred repairer for brand warranty work — Fisher & Paykel and Bosch jobs both appear in the review sample — which means they carry parts and technical specs that general repairers often lack. Property managers flag EPL specifically for multi-property reliability, making them a practical option for landlords as well as owner-occupiers. SMS-based communication with arrival windows is a standard part of their process, not a premium add-on.
Best for: warranty repairs on Bosch and Fisher & Paykel appliances, premium European rangehood and oven servicing, and landlords or property managers needing reliable multi-appliance coverage across multiple properties.
Location
Is this your business?
Claim your free profile to take control, start receiving booking requests via SMS, and stand out from competitors.
Claim This Profile — Free →Common questions about EPL Appliance Repair
Which technicians work at EPL Appliance Repair and what are they each known for?+
Reviews name five technicians consistently. Mike is the most frequently mentioned and is praised for fast diagnosis and explaining faults in plain language — several customers say he identified the problem within minutes. Steve is the owner and personally handles complex jobs or callbacks; he has attended third visits at no charge. Alex draws specific praise for keeping tight two-hour arrival windows and urgently sourcing parts around public holidays. Sam is recognised for courteous multi-visit jobs and clean workmanship. Soheil and Mohsen also appear in positive reviews for prompt, knowledgeable service.
Does EPL handle premium or European appliance brands, or just mainstream models?+
Reviews mention successful repairs on Gaggenau, Miele, Schweigen, Falmec, Felmec, Fisher & Paykel, Bosch, and LG — a broader brand range than most generalist repairers. EPL also appears in the review sample as an authorised or referred repairer for Fisher & Paykel and Bosch warranty work, which suggests they hold brand-specific parts and technical documentation. If you have a high-end European appliance, it's worth confirming part availability for your specific model when you book.
How does EPL communicate about bookings and arrival times?+
Multiple reviewers specifically highlight the SMS-based communication system as a standout feature. Customers receive a text the day before and again on the day with an expected arrival window, and several reviews note that technicians arrived within the stated window rather than keeping customers waiting all day. This appears to be a standard part of the booking process rather than something you need to request.
What do customers say about EPL's pricing?+
Pricing feedback in the sample is broadly positive — several reviewers describe costs as 'very reasonable,' 'fair,' and 'within forecast.' No reviews in the sample raise price as a specific grievance. That said, three reviews mention paying for a repair that recurred quickly, which is a value concern separate from the initial price point. It's worth asking upfront about their policy if the same fault returns within a short period after the repair.
Is EPL suitable for property managers or landlords with multiple properties?+
At least one property manager in the review sample explicitly recommends EPL for multi-property use, citing reliability, fast turnaround, communication quality, and competitive pricing across multiple job types. The SMS notification system and named-technician model make it easier to coordinate access for tenanted properties. Reviews don't mention any specific landlord-only services, but the operational consistency described suggests it would suit a portfolio of standard residential appliances.