Five Star Carpet & Upholstery Care
Tony, David, and Jarrod each named by repeat customers — stain removals others couldn't fix are a recurring theme.
From the 35 reviews we analysed, named technicians Tony, David, and Jarrod each appear in more than one review — not as passing mentions but with specific praise for particular jobs — which gives you more confidence you'll get an experienced person, not whoever's free. Two reviews describe poor outcomes including stains worsening, but they sit well below the threshold to call that a pattern; the overwhelming majority report results they're happy with. Worth asking at booking: who'll be assigned to your job and whether they've handled your specific issue (pet stains, water damage, or delicate upholstery) before.
Their work
What it's like working with them
Based on a sample of Google reviews (38 total)
“got out all pet sins without additional fees”
“very reasonably priced”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Five Star Carpet & Upholstery Care
Five Star Carpet & Upholstery Care operates across the Northern Beaches area with a team of named technicians — Tony, David, Jarrod, and Jerrad — each appearing repeatedly across years of reviews, which signals genuine staff retention rather than a revolving crew. Tony is specifically praised for tackling stubborn, set-in stains that other cleaners had left behind, while David draws repeated mentions for water damage restoration, arriving early and treating properties with care. Jarrod has handled commercial premises including a Lifeline charity fit-out and multiple flood-response jobs for strata managers, suggesting the team is comfortable with large or sensitive sites, not just domestic rooms. The business fields emergency and short-notice bookings regularly — property managers and strata companies call them in for burst pipes and post-flood remediation, which sets them apart from carpet cleaners who only handle routine cleans. They also do upholstery cleaning (lounges, sofas) alongside carpet work, and customers note flexible scheduling, no-penalty rescheduling, and pet-stain removal without extra fees as practical differentiators. With nearly six years of operation and a client base that includes repeat property managers and strata firms, the work skews toward professional accounts as much as individual homeowners.
Best for: emergency water damage and flood response, pet stain removal in residential properties, property managers needing reliable repeat carpet cleaning, and customers with heavily soiled carpets or upholstery that other cleaners have given up on.
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Claim This Profile — Free →Common questions about Five Star Carpet & Upholstery Care
Which areas does Five Star Carpet & Upholstery Care service?+
The business is based in Cromer and reviews reference jobs across the Northern Beaches, including Brookvale, with strata and property management clients suggesting broader Sydney coverage. The reviews don't specify exact boundaries, so it's worth calling ahead if you're outside the Northern Beaches area. Their commercial work for organisations like Lifeline Northern Beaches suggests they travel for larger jobs.
Can Five Star handle emergency or last-minute bookings?+
Yes — this comes up repeatedly in reviews. Multiple customers mention short-notice bookings that were accommodated without issue, and property managers specifically call them in for burst pipe and flood response situations. One customer noted they were allowed to reschedule 30 minutes before arrival with no penalty, which is unusual. If you have an urgent situation, it's worth calling directly rather than booking online.
Do they charge extra for pet stains or upholstery?+
At least one reviewer explicitly states that pet stains were removed without any additional fees. Multiple customers mention upholstery cleaning — particularly lounges and sofas — as a routine service. Pricing is described across several reviews as fair and reasonable. It's still worth confirming the total quote for your specific job before they arrive, especially if you have multiple stain types or large upholstered pieces.
Which technician is likely to do my job, and does it matter?+
Tony, David, and Jarrod are the three technicians named most often in reviews. Tony is specifically praised for getting out stubborn, set-in stains that other cleaners couldn't shift. David is mentioned twice for water damage restoration jobs and for arriving early. Jarrod draws praise from both a commercial client and a residential one. It's reasonable to ask at booking who'll be assigned and whether they've handled your type of job before.
Do they clean commercial or rental properties, not just homes?+
Yes — a meaningful share of their work appears to come from property managers and strata companies rather than individual homeowners. Reviews from strata managers describe using them repeatedly for flood response and post-rain damage across multiple properties. They've also cleaned retail premises. If you manage a block of units or rental portfolio, they appear set up to handle ongoing commercial accounts, not just one-off residential visits.