Ace Garage Doors
Scott solved a three-year garage door fault in one visit that no one else could diagnose.
From the 36 reviews analysed, the most decision-relevant split is between the majority who describe a smooth, honest experience and a smaller group — three reviewers — who report the opposite story after payment: unreachable contact, unresolved faults, and ultimately having to hire someone else. That pattern is worth naming directly because it affects the type of job you'd book. For emergency repairs or straightforward motor replacements where the work is done in a single visit, the track record looks strong. For new door installations that require follow-up rectification or warranty work, ask Scott upfront how he handles callbacks and get the resolution process in writing before paying a deposit.
Their work
What it's like working with them
Based on a sample of Google reviews (37 total)
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Ace Garage Doors
Scott runs Ace Garage Doors as a hands-on sole trader, handling quotes, customer coordination, and emergency callouts himself, while Roy — repeatedly singled out in reviews — performs the installations and repairs with a reputation for speed and tidiness. The team covers the full range of residential garage door work: broken springs and cables, motor replacements, new roller door installations (including custom-built external doors that other suppliers couldn't source), and diagnostic fixes for doors that had stumped previous tradespeople. One customer describes a three-year-long fault no one else could resolve being fixed by Scott in a single visit — pointing to genuine diagnostic depth, not just straightforward swap-out jobs. Same-day and next-morning turnarounds come up repeatedly across the reviews, and multiple customers mention receiving a text with an estimated arrival time — an operational detail that sets them apart from typical sole-trader experiences. For homeowners who've already compared prices, Scott's quotes consistently came in leaner than competitors without padding in unnecessary extras. The business is a strong fit for urgent repairs, like doors stuck half-open after hours, as well as new motor installations and full roller door replacements on residential properties.
Best for: emergency garage door repairs where fast response is the priority, straightforward motor replacements completed in a single visit, and residential roller door installations including custom or hard-to-source external doors.
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Claim This Profile — Free →Common questions about Ace Garage Doors
Does Ace Garage Doors do emergency callouts outside business hours?+
Yes — multiple reviews specifically mention after-hours and same-afternoon responses. One customer called Scott at 5pm with a door stuck half-open and had him on site within 30 minutes. Scott appears to handle emergency callouts personally rather than dispatching a technician. If your situation is urgent, calling directly rather than enquiring online is likely the faster path.
Who actually turns up to do the work — Scott or someone else?+
It depends on the job. Scott handles quotes, emergency calls, and customer contact, while Roy — mentioned by name across a number of reviews — performs most installations and repairs. Customers describe Roy as fast, tidy, and professional. For emergency situations, Scott has been known to attend himself. It's worth confirming at booking who will be on site for your specific job.
How does Ace Garage Doors' pricing compare to other companies?+
Several customers who shopped around say Scott's quotes came in lower than competitors and didn't include extras other companies tried to bundle in. One reviewer got multiple quotes before proceeding and found Scott's the most straightforward. One early-stage review noted they weren't warned about a callout fee upfront, so it's worth asking about any call-out charges before confirming a visit.
Can Ace Garage Doors handle unusual or custom garage door jobs?+
At least one reviewer confirms they sourced and installed a hard-to-find external roller door that required custom building — a job other suppliers apparently couldn't fulfil. Another review describes a recurring fault that multiple previous tradespeople couldn't diagnose, which Scott resolved in a single visit. For non-standard requirements, it's worth describing your situation in detail when you call.
What should I know before paying a deposit for a new door installation?+
Three reviewers report difficulty getting Scott to return after the initial payment — citing unreturned calls, delayed installation, and unresolved faults that ultimately required a second tradesperson. This pattern is concentrated in full door installation jobs rather than same-visit repairs. Before paying a deposit, it's worth asking how Scott handles rectification calls if the door develops a fault, and getting any follow-up commitments in writing.