Custom Garage Doors & Driveway Gates
Eight-minute emergency response and proactive annual check-ins — two things customers say they've never seen from another garage door company.
Owner Chris is personally named in several of those urgent callouts, which is uncommon for a business operating at this scale. The office team — particularly Alysia and Emily — draws specific praise for proactive communication: pre-arrival SMS tracking and a post-install annual check-in program that no reviewer had seen from any other trades business. They handle everything from strata blocks with shared call-out fees to fully bespoke single-home gate and door fabrication, so it's worth telling them your exact situation upfront to get the most relevant quote.
Their work
What it's like working with them
Based on a sample of Google reviews (166 total)
“They even sent me a text when the service man was 18 minutes away”
“The garage door has transformed the house”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Custom Garage Doors & Driveway Gates
Chris leads this family-owned Northern Beaches operation that covers the full spectrum of garage and gate work — custom-fabricated sectional doors, automatic gate installation, spring replacements, motor upgrades, and emergency repairs — rather than just swapping out standard off-the-shelf products. Reviews name Chris specifically for emergency callouts and hands-on repairs (one customer got him onsite within eight minutes), while Sam is praised for clean, precise installations and Darren and Zack handle field work with the same professional manner. Alysia in the office stands out repeatedly for her enthusiasm tackling bespoke briefs and keeping customers informed, and Emily coordinates same-day responses and clear pre-arrival communication including live technician tracking. The business proactively contacts past customers to offer free annual maintenance checks — something multiple reviewers call out as genuinely unusual in the trades industry. They work across residential homes, strata blocks, and renovation projects up and down the Northern Beaches from Palm Beach to Randwick, and are particularly well-suited to homeowners who need urgent help, want a custom aesthetic rather than a stock door, or have had a poor experience with another installer.
Best for: emergency garage door or gate repairs on the Northern Beaches, bespoke custom door and gate fabrication for renovations, strata blocks needing multi-garage servicing, and homeowners wanting proactive ongoing maintenance from the team that installed their door.
Location
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Claim This Profile — Free →Common questions about Custom Garage Doors & Driveway Gates
Does Custom Garage Doors & Driveway Gates handle emergency callouts?+
Yes — emergency response is one of the most consistently praised aspects of the business across the 50 reviews analysed. Owner Chris is named personally in several urgent callouts, with one customer reporting he arrived within eight minutes. They've also helped customers who were locked out or needed a door made safe before going away over Christmas. If you have an urgent situation, calling rather than emailing is likely to get the fastest response.
What areas do they service?+
The business is based in Mona Vale and primarily serves the Northern Beaches, with reviews specifically naming Palm Beach, Whale Beach, Newport Beach, and other Northern Beaches suburbs. They have also completed jobs in Randwick, suggesting they'll travel outside the immediate area for the right project. If you're outside the Northern Beaches corridor, it's worth calling to confirm whether your location is within their service range.
Do they work on doors and gates not originally installed by them?+
Yes — several reviewers specifically mention calling them in to fix poor work done by other companies, or to service and repair existing doors and gates they didn't originally install. One customer had an automated opener fitted by another company that had caused a door to fall off; Custom Garage Doors resolved it quickly. They also serviced an existing door at a rental property and then installed a new one at a separate property for the same landlord.
What do customers say about pricing?+
The word 'value' appears across multiple reviews without complaints about overcharging, and the business is noted for willingness to split call-out fees across multiple garages in strata situations. No reviews in the sample raise concerns about pricing being excessive. For custom or bespoke jobs, getting a site visit and measure is standard practice — reviewers note the team provides detailed quotes that help them make the right choice.
Can they make fully custom or bespoke garage doors and gates?+
Yes — custom fabrication is a core part of what they do, not a side offering. Reviews mention them taking on jobs they'd never done before, producing battened sectional doors, electric gates with added safety features, and shutters as part of full home renovations. Alysia in the office is specifically named for her enthusiasm and communication on bespoke briefs. If you have an unusual or design-forward requirement, reviewers suggest the team engages with it rather than steering you toward a standard product.