Dee Why Glass
Paul and Steve clean up after every job — and one reviewer says they fixed a second broken window on the day without being asked or charging extra.
Michael in the office draws specific praise for responsive quoting on custom fabrication jobs like oversized mirrors and table tops. That said, three reviewers mention communication breakdowns in the office: delayed updates, unclear ETAs, or being told a job couldn't be done only after waiting nearly a week. This isn't the majority experience, but it's frequent enough to be worth noting — when you call to book, it's worth asking upfront for a confirmation timeline and a contact for follow-up. The business has been operating for around 13 years and is GST-registered, which adds a baseline of structural reliability for larger or insurance-related jobs.
Their work
What it's like working with them
Based on a sample of Google reviews (22 total)
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Dee Why Glass
Michael handles office coordination and quoting — reviewers specifically call him out for responsive communication and quick turnaround on custom jobs — while Paul and Steve lead the on-tools work, with Paul praised for precision on in-home replacements and Steve noted for professionalism on broken window repairs. The business covers a wide range of glass work beyond standard window replacements: custom-cut mirrors, oval table tops, large fixed panel glazing, and supply of glass for trade builders, which points to a shopfront operation with fabrication capability rather than a van-only glazier. Builders and repeat residential customers both appear in the reviews, suggesting Dee Why Glass operates comfortably across both trade supply and direct homeowner jobs. The team is repeatedly noted for cleaning up and removing rubbish after completing work — a detail that stands out because most glazier reviews don't mention it at all. Based in Cromer and trading for roughly 13 years, they appear to be the kind of operation where the owner and regular crew are still doing the work themselves, which explains why most jobs land well but the occasional communication gap surfaces when the office is under pressure.
Best for: custom glass fabrication jobs like mirrors and table tops, homeowners replacing broken window or door panels, and builders needing a reliable local glass supplier with competitive trade pricing.
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Claim This Profile — Free →Common questions about Dee Why Glass
What custom glass work does Dee Why Glass handle?+
Reviews mention several non-standard jobs completed here: a large oval glass table top for a custom project, an oversized mirror cut to size and glued to a board for transport, and large fixed panel replacements. The business appears to have in-house fabrication capability rather than just ordering pre-cut stock, which makes them worth contacting for unusual shapes or sizes. Turnaround on custom quotes is specifically praised by at least one reviewer. If you have an unusual brief, calling with the dimensions upfront seems to get the best response.
Who does the on-site work and what are they known for?+
Paul and Steve are both named in reviews as the primary on-tools technicians. Paul is specifically praised for in-home pane replacements — one reviewer noted he did a 'fantastic job on the day' replacing two panes. Steve is described as precise and communicative on broken window jobs. Multiple reviewers mention the crew clean up and remove rubbish after completing work, which is not standard across all glaziers and worth knowing if you're house-proud.
How does Dee Why Glass compare on price?+
Several reviewers mention pricing as a standout — one compared them directly to O'Brien Glass and noted Dee Why Glass gave a single, lower quote that didn't change, while O'Brien's quote shifted four times. Another reviewer said they delivered the same product as competitors 'for a fraction of the cost.' A builder who uses them regularly calls them 'cost competitive.' These are customer impressions, not verified quotes, but the pattern across multiple reviewers is consistent enough to suggest they're worth getting a quote from before committing elsewhere.
Are there any communication issues I should know about?+
Three reviewers in our sample of 19 mention delays in getting updates from the office — one waited over a week before following up and found no progress had been made, another reported being told abruptly to wait for an email rather than receiving a proactive update. This doesn't appear to be the majority experience, and the same office is praised by other reviewers for fast, clear communication. The safest approach is to ask for a specific completion date and a named contact when you book, so there's a clear follow-up point if you haven't heard back.
Does Dee Why Glass work with trade customers and builders?+
Yes — at least one reviewer explicitly identifies as a builder and says Dee Why Glass is 'the only glazier I use' for trade work. The business is GST-registered, which matters for builders needing compliant invoices, and the range of services (supply, fabrication, on-site installation) suits both trade accounts and one-off residential jobs. The Cromer-based shopfront also means builders can drop in with measurements or unusual requests rather than managing everything remotely.