Premier Pools
Multiple customers name Dylan and Wayne specifically for keeping them fully informed and on-budget across the entire build.
Construction managers Dylan and Trent are named in double-digit reviews for communication quality, suggesting these aren't one-off good experiences but a structural part of how the business operates. That said, a handful of reviews — around 8 of the 45 sampled — describe very different experiences: delayed builds running to six months, a site manager who didn't return calls, a deposit taken before works were abandoned due to site conditions, and at least one complaint about after-sales support dropping off once payment cleared. The recent rating trend is volatile rather than uniformly improving, so the outcome appears to depend heavily on which site manager is assigned to your job. Before signing, it's worth asking which construction manager will be running your build, getting a named point of contact in writing, and confirming the realistic timeline for your specific site conditions.
Their work
What it's like working with them
Based on a sample of Google reviews (47 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 163 pool builders in Northern Beaches
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Premier Pools
Premier Pools specialises in fully managed new in-ground pool and spa builds for residential properties across Sydney's north shore and northern beaches, handling everything from design concept through to handover — including coordinating tiles, fencing, plumbing, and electrical trades on the client's behalf. The business is led by owner Damien, who customers praise for personal involvement, post-build follow-up, and transparent quoting that includes costs outside Premier's own contract scope (landscaping, fencing, electricians), something multiple reviewers contrast favourably against competitors who omit these. Sales advisor Wayne is repeatedly singled out for educating first-time pool buyers on total project cost rather than pushing a quick close, while construction managers Dylan and Trent each attract specific praise — Dylan for constant communication and keeping clients looped in during complex digs including rock excavation, and Trent for detail-orientation and going beyond the contracted brief to improve the finished product. Premier regularly takes on difficult sites — awkward access, diagonal sewer lines, unconventional shapes, and near-simultaneous builds with house construction — and reviewers note their experience shows in these situations specifically. Pricing sits in the mid-range by their own account and confirmed by reviewers, and they offer pool renovation work (re-tiling of existing pebblecrete pools) alongside new builds.
Best for: first-time pool buyers who want total cost transparency upfront, homeowners with complex or restricted-access sites, residential new builds requiring coordination across multiple trades, and clients who want a single point of contact managing the entire project from dig to handover.
Location
Often needed together
Is this your business?
Claim your free profile to take control, start receiving booking requests via SMS, and stand out from competitors.
Claim This Profile — Free →Common questions about Premier Pools
What areas does Premier Pools service?+
Premier Pools is based in Lindfield and reviews mention completed builds in Seaforth, Warriewood, and across Sydney's north shore and northern beaches. One reviewer was told the business doesn't service Barden Ridge in southern Sydney, suggesting the main coverage area is the northern suburbs. If you're outside the north shore or northern beaches, it's worth confirming coverage before arranging a site visit — the website apparently just states 'Sydney' without suburb specifics.
What do customers say about Premier Pools' pricing?+
Premier sits mid-range by their own description, which is echoed by reviewers who compared multiple quotes — one customer noted they came in just a couple of hundred dollars ahead of competitors on a $60,000 build. The consistent positive is that the final bill matches the quoted price: multiple independent reviews mention no hidden costs or variation surprises. Sales advisor Wayne is specifically praised for walking buyers through total project costs including trades outside Premier's contract scope, which reviewers say other companies didn't do.
Who will manage my pool build at Premier Pools?+
Premier assigns a dedicated construction manager to each project, and Dylan and Trent are the two names that appear most frequently across reviews, both praised for communication, problem-solving, and keeping clients informed at every stage. Steve is also mentioned positively on several builds. However, a small number of reviews describe a different experience — one mentions a site manager named James who was unresponsive — suggesting outcomes can vary by who is allocated to your job. It's worth asking which manager will oversee your build before you sign.
Does Premier Pools handle the full build including fencing, tiling, and plumbing?+
Yes — Premier coordinates the full build process, including excavation, formwork, plumbing, electrical, and they refer trusted subcontractors for fencing, tiling, and landscaping. Several reviewers specifically mention that Premier-recommended trades delivered high-quality work at fair prices, and that this end-to-end management was a key reason they chose Premier over competitors. That said, some items like landscaping and pool fencing sit outside Premier's direct contract, so Wayne's sales process typically walks you through what falls inside and outside scope.
Does Premier Pools do pool renovations as well as new builds?+
Yes — at least one detailed review describes Premier renovating an existing pebblecrete pool and installing new tiling, with owner Damien leading the project. The reviewer describes a 'jaw-dropping' result after the renovation of what they called a 'hideously ugly' old pool. While the majority of reviews relate to new builds, renovation and re-tiling work is within Premier's scope, so it's worth contacting them directly if you have an older pool needing an upgrade rather than a full replacement.