Wright Pools (NSW)
Luke stays involved from design to post-handover — and reviewers specifically notice it.
All 5 sampled reviews are 5-star, which pushes the sample average above the 4.3-star lifetime rating, so there are clearly some less glowing experiences in the broader review pool that this sample doesn't reflect — worth scrolling the full Google listing before committing. If you're on the Northern Beaches with a difficult site, ask them specifically about sandstone excavation experience; at least one reviewer confirms they've handled it, and that's a meaningful differentiator in that area.
Their work
What it's like working with them
Based on a sample of Google reviews (21 total)
“tight access and needed major sandstone excavation”
What they help with
Based on what their customers hired them for
How they stack up
Context from 163 pool builders in Northern Beaches
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Wright Pools (NSW)
Luke leads customer-facing operations at Wright Pools, handling design consultations, layout planning, and post-build follow-up — reviewers specifically credit him with keeping communication open and responding promptly to maintenance queries after handover. A separate project manager (unnamed in reviews) is praised for a sharp eye for detail and high-quality finishing, suggesting the team separates sales and design from on-site execution. The work reviewed spans new concrete pool builds and full pool refurbishments, with at least one project involving tight-access sites requiring major sandstone excavation on the Northern Beaches — not a standard capability for every pool builder in Sydney's north. On-site discipline appears consistent across reviews: clean worksites, punctual crews, and on-time completion come up repeatedly, which matters more than it sounds on complex residential builds where trades overlap. The aftercare model stands out — multiple reviewers mention follow-up contact from Luke after project completion, addressing questions that arise once the pool is in use, rather than disappearing at handover. GST-registered and operating as a company, Wright Pools is structured for mid-to-large residential builds rather than small patch repairs.
Best for: new concrete pool builds on complex or tight-access Northern Beaches sites, full pool refurbishments where quality of finish matters, and homeowners who want a single point of contact from design through to post-build support.
Location
Often needed together
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Claim This Profile — Free →Common questions about Wright Pools (NSW)
What areas does Wright Pools service?+
Based on reviews, Wright Pools has completed projects on the Northern Beaches, including Freshwater and other nearby suburbs, with Belrose as their base. Their work on tight-access Northern Beaches sites with sandstone excavation suggests familiarity with the terrain specific to that region. For suburbs further afield, it's worth calling directly to confirm they cover your area. No reviews mention work outside greater northern Sydney, so that's the safest assumption without asking them directly.
Does Wright Pools do pool refurbishments as well as new builds?+
Yes — reviews explicitly mention both. One customer had their existing pool fully refurbished and described the result as 'as good as new,' while others reviewed brand-new concrete pool builds from the ground up. Luke handled design and consultation for new builds, and the same post-project follow-up appears to apply to refurbishments too. If your job involves significant resurfacing or structural pool work rather than a new build, they appear to have relevant experience.
Who will I deal with during the build process?+
Luke is the primary point of contact across design, layout, and post-build queries — multiple reviewers name him specifically for keeping communication open and responding promptly to questions after handover. A separate project manager runs the on-site build and is praised for attention to detail and finish quality. Steven is also mentioned by name in one review as part of the build team. In practice, it sounds like Luke is your main line of contact while a dedicated site team handles the physical construction.
What do customers say about Wright Pools' project management and timelines?+
On-time delivery and clean worksites come up in multiple reviews without being prompted — reviewers specifically mention punctual crews, clear communication throughout the build, and completion as promised. One project involved major sandstone excavation on a tight-access site, which was still completed to a high standard. There's no mention of delays in the sampled reviews, though with only 5 reviews to draw from it's worth asking them directly for a realistic timeline specific to your site conditions and council approval lead times.
Does Wright Pools offer support after the pool is completed?+
Post-build follow-up appears to be a deliberate part of their process rather than an afterthought. Multiple reviewers mention Luke reaching out after project completion to address questions that came up once the pool was in use, and one reviewer specifically praised prompt responses to maintenance queries. This is worth confirming in your initial conversation — ask what aftercare support looks like and over what period, since the reviews don't specify how long the follow-up window lasts.