Primo's Removal
The same crew — Rodrigo and Allan by name — shows up on time, texts ahead, and hauls marble tables up four flights without a scratch.
Rodrigo and Allan are named in the majority of jobs and are specifically praised for pre-move communication, which is something many removalist companies skip entirely. Pricing comes up as fair or better than expected in roughly a quarter of the reviews, so while you should always confirm a quote, there's no pattern of surprise charges or disputed invoices to flag.
Their work
What it's like working with them
Based on a sample of Google reviews (57 total)
“communicated the night before and when en route”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Primo's Removal
Rodrigo leads the crew at Primo's and is the name that appears most consistently across jobs — praised for careful handling of heavy items like marble tables and upright pianos, communicating proactively the night before and en route, and working late into the evening when a job runs long. Allan is Rodrigo's most frequent partner and draws repeated mention for his efficiency and friendly manner on physically demanding moves involving tight staircases and multi-floor access. Jay and Thiago round out the regular roster, with Jay specifically noted on a creative job moving motorbikes for a music video — suggesting the crew is comfortable with non-standard cargo, not just household furniture. The business handles both residential and commercial removals, with at least one documented 3-storey office relocation completed without damage to furniture or equipment, which is a meaningful step above typical local removalists. Customers in challenging situations — rain, steep driveways, narrow stairwells, last-minute Sunday evening bookings — come up repeatedly in reviews, and the crew's response to those conditions is what distinguishes them from competitors who only perform well in straightforward scenarios. They operate across the Northern Beaches and wider Sydney, with moves documented from Manly, Queenscliff, and Dee Why through to the Central Coast and Fairlight.
Best for: moves involving difficult building access or staircases, last-minute or same-day bookings, small-to-medium commercial office relocations, and customers with high-value or fragile items needing extra care.
Location
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Claim This Profile — Free →Common questions about Primo's Removal
What areas does Primo's Removal service?+
Reviews mention completed jobs across the Northern Beaches (Manly, Queenscliff, Dee Why, Fairlight, Avalon), inner Sydney, and as far as the Central Coast. At least one review references a future Gold Coast move, suggesting they're open to longer-distance jobs. If you're outside the Northern Beaches, it's worth calling to confirm availability and any travel surcharges before booking.
Can Primo's handle moves in difficult access situations — tight stairs, steep driveways, multi-level buildings?+
This is one of the most specific and recurring strengths mentioned across reviews. Rodrigo and Allan have been praised for navigating four-flight walkups with heavy marble furniture, steep driveways, and a full 3-storey office relocation. Multiple customers specifically noted they were worried about access challenges and were relieved by how well the team handled them. If your property has tricky access, mention it when you book so they can plan appropriately.
What do customers say about Primo's pricing?+
Pricing comes up positively in roughly a quarter of the reviews we read — words like 'fair,' 'reasonable,' and 'great cost-benefit' appear repeatedly. No reviews mention surprise charges or disputed invoices. That said, prices will vary by distance, crew size, and job complexity, so request a specific quote rather than relying on comparisons from other customers' jobs.
Does Primo's Removal take on commercial or non-residential jobs?+
Yes — reviews document at least one full 3-storey office relocation described as 'flawless,' a job moving high-value event equipment to multiple destinations at short notice, and a motorbike transport for a music video production. The crew appears comfortable with non-standard cargo and commercial timelines. If your job falls outside a typical house move, it's worth describing the specifics when you enquire so they can quote accurately.
How does Primo's handle communication before and on the day of the move?+
Proactive communication is one of the most frequently praised aspects across the 50 reviews we analysed. Multiple customers specifically mention Rodrigo messaging the night before to confirm, then again when the crew is en route — which is not standard practice for most removalists. One customer noted they felt 'completely at ease' because of how responsive the team was from the initial enquiry through to completion.