Cloud9 Roofing & Guttering
Tommy personally follows up after the first heavy rain to make sure the new roof holds.
That kind of owner accountability is genuinely uncommon and is the clearest reason customers in these reviews say they'd return or refer others. The team's approach to emergency situations — a collapsed ceiling and bedroom damage in one reviewed case — also stands out: rather than just taking the job, Tommy used the quote visit to give detailed advice, which is a trust signal worth weighing if you're in a stressful situation. When contacting them, it's worth asking which crew member will lead your specific job given the team size, and confirming timeline if you're working around weather or a deadline.
Their work
What it's like working with them
Based on a sample of Google reviews (219 total)
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Cloud9 Roofing & Guttering
Tommy, the owner, doubles as the primary client-facing contact — multiple customers mention him handling quotes, material selections, and even mid-job change-of-mind requests with patience and financial fairness. On the tools, Timmy is singled out specifically for roof repainting and repair work, praised for going above and beyond on jobs complicated by previous contractors' poor workmanship. Josch and Max handle window and skylight cleaning on difficult multi-storey properties across the Northern Beaches, while Ludo, Ian, Yann, Bhuwan, Billy, and Heath make up a broader crew that customers consistently describe as courteous, agile, and thorough with clean-up. The service scope is wider than a typical roofing contractor: Cloud9 covers roof repainting, tile repair, new guttering installs, deck roofing, skylight and window cleaning, and emergency roof replacement — meaning they can handle both crisis situations (collapsed ceilings, failed roofs) and planned cosmetic upgrades from a single business. Properties on the Northern Beaches with complex rooflines, high ceilings, or previous botched work appear to be a sweet spot, given the reviews describing exactly those scenarios. If you have a job that's been made harder by someone else's prior work, the team's track record on remediation is worth noting.
Best for: emergency roof replacement on damaged or previously botched roofs, roof repainting and remediation on tiled homes, guttering and deck roofing installs requiring owner-level involvement, and high-access skylight or window cleaning on complex Northern Beaches properties.
Location
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Claim This Profile — Free →Common questions about Cloud9 Roofing & Guttering
What roofing services does Cloud9 Roofing & Guttering actually cover?+
Based on customer reviews, Cloud9 handles a broader range of work than a standard roofing contractor. Documented jobs include full roof replacement, roof repainting and spray coating, tiled roof repair, new guttering installs, deck roofing, and skylight and window cleaning on high-access properties. They've also taken on remediation work where a previous contractor left a poor result. If you have a job that spans more than one of these areas, it appears they can handle it as a single engagement.
Does Cloud9 handle emergency roof situations?+
At least one reviewed job involved a failed roof with a collapsed bedroom ceiling — the customer described contacting Cloud9 in an overwhelming situation and receiving detailed advice at the quote stage before any work was committed. Tommy, the owner, was noted for his patience during material and colour selection in a stressful context. Reviews don't mention specific response time guarantees, so if you have an urgent situation, call directly to confirm availability and lead times.
Who will actually show up to do the work?+
Reviews name a sizeable crew: Tommy (owner, handles quotes and client liaison), Timmy (roof repainting and repairs), Josch and Max (skylight and window cleaning), and Ludo, Ian, Yann, Bhuwan, Billy, and Heath on broader roofing jobs. It's worth asking when you book which team members will be assigned to your job, particularly if you want Timmy for a repainting or remediation job given his specific mentions for that work.
What do customers say about Cloud9's clean-up and site management?+
Clean-up after the job is mentioned positively in multiple reviews — one customer joked the site was tidier after the crew left than before they arrived. Reviewers also note that workers were courteous on site and respectful of the property. This seems to be a consistent part of how the crew operates rather than a one-off, though with only 5 reviews in our sample, it's worth asking about site management expectations when you get your quote.
Does Cloud9 work across the Northern Beaches and wider Sydney area?+
The business is based in Newport, NSW, and reviews reference completed jobs in Avalon — both Northern Beaches locations. The business listing covers Newport but doesn't specify a formal service radius. Given the crew size and the range of jobs mentioned, it's likely they travel across greater Sydney, but confirm your specific suburb when you make contact, particularly for smaller jobs where travel time might affect pricing.